Senior Associate, Instructional Designer | Readiness and Associate Experience, Retail Bank (Hybrid)

Capital One • McLean, VA

7d • $80,800 - $101,300 • Hybrid

About The Position

Capital One is seeking a Senior Associate, Instructional Designer to design and develop a diverse range of learning materials for Retail Banking teams, including Bank Operations, Bank Voice, and Customer Protection. The role partners with Learning Consultants, Principal Designers, subject matter experts, project managers, facilitators, and business partners to translate business intent into engaging learning experiences, with an emphasis on digital-first methods.

The position supports the end-to-end learning design process, from analyzing learning needs and developing blended solutions from source materials through measuring and reporting on learning effectiveness. Deliverables may include facilitator-led training materials, video scripts, e-learning courses, simulations, and performance support tools. The designer helps drive performance and key performance indicators while creating memorable learning experiences that support business objectives and associates’ career development.

This is a hybrid role. The employee is expected to follow Capital One’s hybrid policy regarding required on-site presence at their designated office location. Capital One does not sponsor new employment authorization applicants or provide immigration-related support for this position. The position is eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives. The role is expected to accept applications for at least five business days.

Requirements

• High school diploma, GED, or equivalent certification.
• At least 2 years of experience designing curriculum or programs using blended learning design and modern learning theories and models.
• At least 2 years of experience designing and developing learning solutions for digital, virtual, and classroom settings.
• At least 1 year of experience with Google Workspace.
• Strong understanding of adult learning theory and evidence-based learning practices.
• Experience with course authoring tools.
• Excellent organizational skills and ability to prioritize time and manage multiple projects with different timelines.
• Ability to work creatively within business needs and constraints and use good judgment to deliver high-quality learning solutions.

Nice To Haves

• 2 or more years of experience with Articulate 360.
• 1 or more years of experience working with an agile team of designers and developers.
• 3 or more years of experience in training design, development, and delivery.
• 3 or more years of experience leveraging design thinking and human-centered design methodologies to solve problems.
• Demonstrated experience incorporating generative AI into the learning design lifecycle.

Responsibilities

• Design and develop content for programs and stand-alone offerings that support the learning and performance needs of associates in Bank Operations, Bank Voice, and Customer Protection.
• Support needs analysis by identifying additional context that can help ensure successful transfer of skills to the job.
• Recommend effective formats and modalities for an optimal learning experience, applying adult learning principles.
• Work directly with subject matter experts to design and develop engaging learning materials and performance support tools, including self-study, classroom, and e-learning materials, following design standards for traditional, web, and mobile modalities.
• Demonstrate aptitude for, knowledge of, and agility with new learning technologies.
• Partner with project team members to clarify goals and conduct ongoing reviews to ensure outcomes remain on track to meet client needs.
• Collaborate with Instructional Designers and Learning Consultants to support the ADDIE process, as appropriate.
• Take responsibility for tasks and follow them through to completion independently while collaborating with the broader team.
• Help measure and report on learning effectiveness.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being; eligibility varies by employment status and management level.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED