Instructional Designer Senior

UnitedHealth Group•Tampa, FL

1d•$72,800 - $130,000•Remote

About The Position

The Senior Instructional Designer provides performance-focused learning support by partnering with business leaders and subject matter experts to identify performance gaps, analyze workflows and skill requirements, and design solutions that drive measurable business outcomes. The role applies performance-based learning principles to align learning solutions with critical job skills, observable performance outcomes, and customer needs. The position leads instructional design throughout the project lifecycle, from needs analysis and solution design through development, implementation, evaluation, and continuous improvement. In collaboration with the Optum Learn team, the designer creates instructor-led and self-paced learning solutions aligned with business goals, learner performance, and organizational priorities. The role is national remote, with an office attendance requirement of at least four days per week for hires in the Minneapolis, Virginia, Maryland, or Washington, D.C. areas. The position is full-time, Monday through Friday, with schedule flexibility during normal business hours of 8:00 a.m. to 5:00 p.m. and occasional overtime as business needs require. On-the-job training is provided; training hours depend on the schedule or will be discussed on the first day.

Requirements

High school diploma or GED.
Must be at least 18 years old.
At least 5 years of experience designing and developing instructor-led, virtual, and self-paced learning solutions.
At least 5 years of experience applying instructional design methodologies, learning analysis techniques, and adult learning principles.
At least 2 years of experience managing learning projects from initiation through implementation and evaluation.
Experience conducting needs analysis, performance analysis, workflow analysis, or similar consultative discovery activities.
At least 5 years of experience using Microsoft Office applications and tools.
At least 2 years of experience using Articulate 360 applications and tools.
Ability to work full-time Monday through Friday, with flexibility across shifts during normal business hours of 8:00 a.m. to 5:00 p.m. and occasional overtime as needed.
Ability to secure sensitive company documents, if applicable, and maintain a dedicated remote work area separated from other living areas to provide information privacy.
Must live where a UnitedHealth Group-approved high-speed internet connection is available or have existing high-speed internet service.
Demonstrated ability to align learning solutions with business outcomes, performance metrics, and learner needs.
Demonstrated ability to manage learning content within a Learning Management System (LMS).
Demonstrated ability to apply visual design principles and accessibility standards to learning content.
Demonstrated ability to communicate effectively, think critically, solve complex problems, and influence stakeholders.
Demonstrated ability to manage multiple priorities while maintaining quality and attention to detail.
Demonstrated ability to balance creative instructional design with practical business and performance requirements.
Remote employees must adhere to UnitedHealth Group’s Telecommuter Policy.
Candidates must pass a drug test before beginning employment.

Nice To Haves

At least 2 years of experience working in the healthcare industry.
Experience with performance consulting, performance-based learning methodologies, or human performance improvement practices.
Experience analyzing learner, quality, operational, or business performance data to inform learning decisions.
Experience facilitating stakeholder discovery sessions, workflow analysis, or solution design workshops.
Experience with learning measurement, evaluation, and continuous improvement methodologies.

Responsibilities

Partner with subject matter experts, business stakeholders, and customer leadership to identify performance needs, business objectives, learner requirements, and desired outcomes.
Conduct learning and performance analyses to diagnose root causes, identify critical job skills, and determine effective solution strategies.
Apply performance-based learning principles to focus solutions on what learners must do, not only what they must know.
Design and develop instructor-led, virtual, self-paced, and performance-support solutions that enable measurable job performance improvement.
Use learning development tools and platforms, such as Articulate 360, to create engaging, skills-based learning experiences.
Create learning strategies, design documents, storyboards, assessments, performance-support materials, and evaluation plans.
Manage learning projects through analysis, design, development, implementation, evaluation, and sustainment.
Collaborate with stakeholders to define success metrics and evaluate learning effectiveness and business impact.
Analyze learner, quality, and operational performance data to identify opportunities for improvement and optimization.
Share best practices with training organization peers, improve design standards, and support learning quality.
Mentor peers and contribute to developing instructional design capabilities across the organization.
Manage multiple projects, priorities, timelines, and stakeholder expectations.
Track project progress, risks, dependencies, and deliverables in project workplans.
Communicate with customers, peers, subject matter experts, and Optum Learn leadership throughout the project lifecycle.