Senior Associate, Instructional Designer | Readiness and Associate Experience, Retail Bank (Hybrid)

Capital One • Richmond, VA

5d • Hybrid

About The Position

Capital One is seeking a Senior Associate, Instructional Designer to design and develop learning materials for Retail Banking teams, including Bank Operations, Bank Voice, and Customer Protection. The role partners with Learning Consultants, Principal Designers, subject matter experts, project managers, facilitators, and business partners to translate business goals into engaging learning experiences, with an emphasis on digital-first approaches. The designer helps analyze learning needs, create blended learning solutions from source materials, and measure and report learning effectiveness.

The position supports the end-to-end instructional design process and contributes to performance indicators. Learning materials may include facilitator-led training, video scripts, e-learning courses, simulations, self-study, classroom instruction, and performance support tools. The role is hybrid and requires adherence to Capital One’s policy for on-site presence at the designated office location.

Requirements

• High school diploma, GED, or equivalent certification.
• At least 2 years of experience designing curriculum or programs using blended learning design and modern learning theories and models.
• At least 2 years of experience designing and developing learning solutions for digital, virtual, and classroom settings.
• At least 1 year of experience with Google Workspace.
• Strong understanding of adult learning theory and evidence-based learning practices.
• Experience with course authoring tools.
• Excellent organizational skills and the ability to prioritize and manage multiple projects with different timelines.

Nice To Haves

• 2+ years of experience with Articulate 360.
• 1+ year of experience working with an agile team of designers and developers.
• 3+ years of experience in training design, development, and delivery.
• 3+ years of experience leveraging design thinking and human-centered design methodologies to solve problems.
• Demonstrated experience incorporating generative AI into the learning design lifecycle.

Responsibilities

• Design and develop program content and standalone learning offerings that support associate learning and performance needs in Bank Operations, Bank Voice, and Customer Protection.
• Support needs analysis by identifying context that can help ensure successful transfer of skills to the job.
• Recommend effective learning formats and modalities while applying adult learning principles.
• Work directly with subject matter experts to design and develop engaging learning materials and performance support tools for self-study, classroom, e-learning, and other settings.
• Apply industry design standards across traditional, web, and mobile learning modalities.
• Demonstrate aptitude for, knowledge of, and agility with new learning technologies.
• Partner with project team members to clarify goals and conduct ongoing reviews to ensure work meets client needs.
• Collaborate with instructional designers and Learning Consultants to support the ADDIE process as appropriate.
• Take responsibility for assigned tasks and follow them through to completion independently while collaborating with the broader team.
• Help measure and report on learning effectiveness.

Benefits

• Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being.
• Eligibility for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED