Senior Associate for Staff Training and Development

Research Foundation of The City University of New York•New York, NY

6d•$72,000 - $78,000•Hybrid

About The Position

The Research Foundation of The City University of New York (RFCUNY) is seeking a Senior Associate for Staff Training and Development to join the CUNY EDGE program, a student support initiative within the Office of Academic Affairs. CUNY EDGE aims to improve student pathways into and through the University's colleges, leading to timely graduation and fulfilling careers. This role is dedicated to supporting the planning, delivery, and maintenance of professional development programming and resources for both the Central Office and partner colleges. The Senior Associate will report to the CUNY EDGE Deputy Director for Program Management and will be responsible for designing and delivering training and technical assistance to enhance program quality, implementation fidelity, and cross-college coordination. The ideal candidate is committed to high-quality learning experiences and can work independently in a fast-paced, cross-functional environment.

Requirements

Bachelor’s degree and four years’ related experience required.
At least two years of experience facilitating or teaching in postsecondary or professional learning environments.
Strong communication, presentation, project management, and relationship-building skills.
Demonstrated ability to design and implement in-person and virtual learning experiences and resources for staff development.
Strong facilitation skills, with experience leading meetings, cross-sector working groups, advisory bodies, or learning communities in multiple modes to diverse audiences.
Exceptional written communication skills, including experience producing training materials, manuals, or implementation guides grounded in field-based work.
Working knowledge of instructional design theory and adult learning principles.
Ability to work in a fast-paced and changing environment with multiple priorities that need to be effectively managed, while maintaining composure and flexibility in a structured environment.
Strong problem-solving abilities to independently resolve routine and complex issues.
Ability to work effectively as part of a team.

Nice To Haves

Experience in a higher education setting is a plus.
Proficiency with virtual engagement tools such as Padlet, Mentimeter, and Poll Everywhere.
Proficiency with learning management systems (i.e., Brightspace) and video editing tools used for digitized training content.

Responsibilities

Develop and implement a program-wide strategy for training and technical assistance, including staff assessments, frameworks, tools, and approaches that can be applied across all colleges.
Design and deliver high-quality multi-campus staff training events, including in-person and virtual (asynchronous and synchronous) convenings related to advisement, career development, leadership, data, and technology, among others.
Facilitate meetings, convenings, and cross-college working sessions, including working groups and learning communities, ensuring inclusive participation and actionable outcomes.
As needed, provide ongoing learning opportunities, including individual & group consultation, on site/virtual support and coaching.
Engage college partners in the development and implementation of training and professional development assessments, events, and resources.
Execute the logistical and technical components of various learning initiatives and professional development events, including scheduling, event announcements and promotional materials, event setup, attendee communications, and virtual platform configuration.
Create instructional support materials such as learner manuals and other course materials, design templates, rubrics, FAQs, and assessment tools for workshop and webinar delivery.
Manage project work plans, timelines, and processes to ensure timely completion and high-quality deliverables.
Serve as a co-producer for online events, handling chat functions, recordings, participant engagement tools (e.g., polls, Q&A), and follow-up tasks.
Participate in regularly scheduled meetings within OAA, CUNY EDGE, and the partner colleges.
Perform special projects and other duties as assigned.