Senior Associate - EUC Solutions

Scotiabank • Toronto, ON

13d • Onsite

About The Position

Contributes to the overall success of the Global Technology and Enterprise Platforms team globally, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. In this role, you will champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. You will play a critical role in designing, developing, and delivering high-quality Employee Technology solutions that address complex business needs. You will work with internal and external groups to formulate, define, test and troubleshoot system configurations for End User Computing (EUC) systems within Scotiabank. You will participate in global governance of EUC Technology standards by assessing products and providing advisory/recommendation on onboarding. You will own and manage incidents and problems to ensure prompt and effective resolution by engaging internal and external partners. You will effectively manage and maintain an EUC Lab that facilitates project and service delivery. You will provide maintenance and support to Application Systems under ownership/stewardship of the team. You will support end-to-end solution lifecycle activities, from discovery and planning through implementation and optimization. You will understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. You will champion a high-performance environment and contribute to an inclusive work environment.

Requirements

• Post-secondary degree in Computer Science or in a relevant field of study.
• 5 years IT experience in a highly regulated, global financial institution
• Expert knowledge in operating and supporting Windows Client Operating Systems in an AD environment
• Advanced knowledge and good experience with End User Computing and system management tools such as Intune/SCCM
• Advanced understanding of Enterprise Desktop management practices and techniques
• Good understanding of ITIL framework

Responsibilities

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Play a critical role in designing, developing, and delivering high‑quality Employee Technology solutions that address complex business needs
• Works with internal and external groups to formulate, define, test and troubleshoot system configurations for End User Computing (EUC) systems within Scotiabank
• Participate in global governance of EUC Technology standards by assessing products and providing advisory/recommendation on onboarding
• Own and manage incidents and problems to ensure prompt and effective resolution by engaging internal and external partners
• Effectively manage and maintain an EUC Lab that facilitates project and service delivery
• Provide maintenance and support to Application Systems under ownership/stewardship of the team
• Support end‑to‑end solution lifecycle activities, from discovery and planning through implementation and optimization.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high performance environment and contributes to an inclusive work environment.

Benefits

• Diversity, Equity, Inclusion & Allyship
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree