Senior Associate-Digital Product Management
About The Position
The Senior Associate-Digital Product Management role is part of Membership Servicing Communications within Enterprise Communications & MarTech Experiences (ECMX), in Membership Portfolio Services at American Express. The team focuses on customer engagement and communication channel innovation, developing and scaling mobile communication capabilities, including push notifications, to create seamless, personalized customer experiences that strengthen Membership value and drive business growth. The role works closely with Product, UX and Design, Marketing, Engineering, and Delivery teams to advance product vision, strategy, and roadmaps for push notifications and other mobile communications. It turns customer needs, business objectives, and insights into product requirements, prioritized backlogs, and measurable outcomes, and owns delivery from discovery through development, testing, and launch. The position also ensures capabilities meet enterprise governance, privacy, compliance, and channel standards. The posting describes American Express as an equal opportunity employer. Employment eligibility to work in the United States is required; the company will not pursue visa sponsorship for these positions. The position's expected salary range is mentioned, but no salary figures are provided.
Requirements
- Bachelor's degree in a related field.
- At least 1 year of experience working in Agile digital product development, with a track record of delivering product features or capabilities.
- Strong product ownership and decision-making skills, including independently identifying customer needs, prioritizing competing demands, and making effective trade-offs.
- Technical aptitude and experience working with complex digital products, platforms, APIs, and system integrations.
- Hands-on experience defining requirements, managing product backlogs, and supporting testing and end-to-end delivery.
- Excellent communication, stakeholder management, and influencing skills, including building trusted partnerships and driving alignment without direct authority.
- Strong analytical and customer-centric problem-solving skills, using data and insights to identify opportunities and develop innovative mobile communication experiences.
- Adaptability, intellectual curiosity, and initiative, with the ability to navigate ambiguity, challenge the status quo, and take ownership of complex initiatives in a fast-paced, evolving environment.
- Employment eligibility to work in the United States; American Express will not pursue visa sponsorship for these positions.
Nice To Haves
- Experience and interest in digital technologies, customer engagement, and innovative product capabilities, with willingness to learn and explore new areas.
- Experience working with UX/UI Product Development and Design teams.
- Familiarity with the FinTech space.
Responsibilities
- Drive the development and evolution of push notification and other mobile communication capabilities and use cases, delivering against the product vision, strategy, and roadmap.
- Identify customer needs and business opportunities to improve communication effectiveness, personalization, and engagement.
- Translate business objectives and customer insights into clear product requirements, prioritized backlogs, and measurable KPIs and outcomes.
- Own end-to-end product delivery with Business, Engineering, UX and Design, and Delivery teams, from discovery and development through testing and launch.
- Build stakeholder alignment while balancing customer value, business priorities, technical complexity, and delivery timelines.
- Explore emerging technologies, industry trends, and research to continuously improve products, processes, and customer experiences.
- Ensure product capabilities meet enterprise governance, privacy, compliance, and channel standards.
Benefits
- Competitive base salaries.
- Bonus incentives.
- 6% company match on the retirement savings plan.
- Free financial coaching and financial well-being support.
- Comprehensive medical, dental, vision, life insurance, and disability benefits.
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
- More than 20 weeks of paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy.
- Free access to global onsite wellness centers staffed with nurses and doctors, depending on location.
- Free and confidential counseling support through the Healthy Minds program.
- Career development and training opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
