Senior Associate-Digital Product Management

American Express • New York, NY

1d

About The Position

Membership Portfolio Services (MPS), within US Consumer Services at American Express, develops and scales strategically important businesses across Offers, Advertising, Dining, Marketing, and Communication Technology. Enterprise Communications & MarTech Experiences (ECMX) is a global organization within MPS that powers digital marketing and servicing experiences through Enterprise MarTech and MarOps Solutions.

The role is part of the Membership Servicing Communications team, which focuses on customer engagement and communication channel innovation. Working with Product, UX & Design, Marketing, Engineering, and Delivery teams, the Senior Associate helps develop and scale mobile communication capabilities, including Push Notifications, to create seamless, personalized customer experiences that strengthen Membership value and drive business growth.

Requirements

• Bachelor's degree in a related field.
• At least 1 year of experience working in Agile digital product development, with a proven track record of delivering product features or capabilities.
• Strong product ownership and decision-making skills, including the ability to identify customer needs, prioritize competing demands, and make effective trade-offs independently.
• Technical aptitude and experience working with complex digital products, platforms, APIs, and system integrations.
• Hands-on experience defining requirements, managing product backlogs, and supporting testing and end-to-end delivery.
• Excellent communication, stakeholder management, and influencing skills, including the ability to build trusted partnerships and drive alignment without direct authority.
• Strong analytical and customer-centric problem-solving skills, using data and insights to identify opportunities and develop innovative mobile communication experiences.
• Adaptability, intellectual curiosity, and proactivity, including the ability to navigate ambiguity, challenge the status quo, and take ownership of complex initiatives in a fast-paced, evolving environment.
• Employment eligibility to work with American Express in the United States; the company will not pursue visa sponsorship for these positions.

Nice To Haves

• Experience working with UX/UI Product Development and Design teams.
• Familiarity with the FinTech space.
• Experience and interest in digital technologies, customer engagement, and innovative product capabilities, with a willingness to learn and explore new areas.

Responsibilities

• Drive the development and evolution of push notification and other mobile communication capabilities and use cases in support of the product vision, strategy, and roadmap.
• Identify customer needs and business opportunities to improve communication effectiveness, personalization, and engagement.
• Translate business objectives and customer insights into clear product requirements, prioritized backlogs, and measurable KPIs and outcomes.
• Own end-to-end product delivery, partnering with Business, Engineering, UX & Design, and Delivery teams from discovery and development through testing and launch.
• Build alignment across stakeholders while balancing customer value, business priorities, technical complexity, and delivery timelines.
• Explore emerging technologies, industry trends, and research to continuously improve products, processes, and customer experiences.
• Ensure product capabilities meet enterprise governance, privacy, compliance, and channel standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior