Senior Associate - Digital Product Management
About The Position
Membership Portfolio Services, within the US Consumer Services Business, is responsible for developing and scaling several growing businesses that are strategically important to American Express. We are developing unique and differentiated ways to strengthen the Membership Model across Amex Offers, Advertising, Dining and Marketing Technology. The Enterprise Comms & MarTech Experiences (ECMX) team is a global organization that sits within Membership Portfolio Services (MPS). It is American Express’ marketing services center of excellence with the charter of powering high quality, efficient, user-centric digital marketing experiences that accelerate business growth through optimized enterprise MarTech & MarOps solutions. You will be joining ECMX’s MarTech organization, focused on providing frictionless, flexible, and flawless marketing and servicing experiences. Reporting to the Director, Content Management Solution, this new role will be responsible for the delivery of the product roadmap and helping to execute on our key priorities. We are looking for an experienced Product Manager to join our MarTech Transformation team and lead product strategy and development efforts for our product roadmap that is aimed at developing new marketing technology solutions to elevate the manner in which we design, build, review and deploy customer-facing creatives that support our marketing experiences. Underpinning this strategy are a variety of current and planned product solutions including centralized content libraries (digital asset and copy managers), asset builder solutions, collaborative review and refinement and annotation tools, creative review and approval solutions, channel set up capabilities and workflow/work management platforms. This role will specifically focus on the strategy and deployment of our content services solution which includes the digital asset and marketing copy content libraries. As part of this effort, this individual will need to partner across multiple organizations including Marketing, Enterprise Marketing Products, Content Management, Creative Compliance Review, Global Advertising and Brand Management and others to understand and define business needs for this new solution. This candidate will also work with our American Express Technology and AI organization to solution, build, test and deploy product features to the organization.
Requirements
- Experienced Product Manager
- Experience in MarTech Transformation
- Ability to lead product strategy and development efforts
- Understanding of marketing technology solutions
- Familiarity with centralized content libraries (digital asset and copy managers)
- Knowledge of asset builder solutions
- Experience with collaborative review, refinement, and annotation tools
- Understanding of creative review and approval solutions
- Familiarity with channel setup capabilities
- Knowledge of workflow/work management platforms
- Ability to partner across multiple organizations
- Experience working with technology and AI organizations
Responsibilities
- Deliver on the product roadmap and help execute key priorities.
- Lead product strategy and development efforts for new marketing technology solutions.
- Elevate the design, build, review, and deployment of customer-facing creatives.
- Focus on the strategy and deployment of the content services solution, including digital asset and marketing copy content libraries.
- Partner across multiple organizations (Marketing, Enterprise Marketing Products, Content Management, Creative Compliance Review, Global Advertising and Brand Management, etc.) to understand and define business needs.
- Collaborate with American Express Technology and AI organization to solution, build, test, and deploy product features.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
