Senior Associate-Digital Product Management

American Express • Sunrise, FL

2d • Hybrid

About The Position

American Express's Travel & Lifestyle Services (TLS) organization is redefining travel delivery through digital tools that empower travel consultants. This team creates the next generation of digital tools to provide personalized service, from inspiration and booking through every stage of the journey. By combining travel expertise with technology, data, and AI, they are transforming the advisor experience and setting a new standard for premium travel servicing.

The Senior Associate-Digital Product Management role is for a travel innovation expert passionate about shaping the future of travel technology. This individual will partner with Product, Engineering, Operations, and technology partners like Sabre and Revelex to design, validate, and launch innovative capabilities. These capabilities aim to simplify complex travel servicing, enhance booking experiences, and integrate emerging technologies, including AI, for travel consultants globally. The role is ideal for someone who enjoys solving real-world problems, influencing product strategy, and building tools that impact thousands of travel professionals and millions of Card Members.

Requirements

• 4+ years of travel industry experience with strong expertise in Cruise/Tour and Sabre.
• Experience supporting travel counselors or frontline travel advisors with a deep understanding of their day-to-day workflows.
• Experience collaborating with cross-functional Product, Technology, and Business teams.
• Strong analytical, problem-solving, and critical thinking skills.
• Comfortable managing multiple priorities in a fast-paced, agile environment.
• Exceptional attention to detail and commitment to delivering quality outcomes.
• Excellent communication and stakeholder management skills.
• Passion for customer-centric product development, innovation, and continuous improvement.
• Must be based in Florida and able to work a hybrid schedule (up to 3 days per week in the Sunrise office).
• Must be authorized to work in the U.S. (no visa sponsorship available).

Nice To Haves

• Deep expertise in Cruise and Tour booking ecosystems and advisor servicing.
• Strong understanding of travel counselor workflows and opportunities to improve the agent experience.
• Familiarity with GDS platforms, travel technology ecosystems, and supplier integrations.
• Ability to translate operational challenges into innovative product opportunities and actionable requirements.
• Experience participating in product discovery, user research, usability testing, or product validation.
• Curiosity to challenge the status quo and enthusiasm for leveraging AI, automation, and emerging technologies to transform travel.

Responsibilities

• Drive innovation by partnering with Product, Engineering, Business stakeholders, Sabre, and Revelex to design, test, and deliver new digital capabilities.
• Serve as the travel systems Subject Matter Expert (SME), leveraging deep knowledge of Sabre, Power Agent 5, and advisor workflows to influence product direction.
• Define, refine, and validate product requirements, user stories, and backlog priorities to help bring new features to life.
• Test and validate agent point-of-sale experiences across Air, Hotel, Car, Cruise, and Tour bookings to ensure intuitive, high-quality solutions.
• Lead user validation sessions, usability testing, and feedback workshops with travel counselors, ensuring products solve real operational challenges.
• Partner across Product, Technology, and Operations to identify opportunities, eliminate friction, and continuously improve the advisor experience.
• Evaluate new Sabre and partner capabilities, helping shape implementation strategies and drive successful adoption across Travel & Lifestyle Services.
• Influence product roadmaps by communicating insights, priorities, trade-offs, and customer feedback to stakeholders.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed