Senior Manager - Digital Product Management
About The Position
American Express entered the travel agency business in 1915, and today is one of the world’s largest luxury travel and lifestyle networks. As part of the Consumer Services Group, the Travel & Lifestyle Services (TLS) business provides exclusive access, differentiated value, and unrivaled benefits to Card Members seeking leisure or business travel and lifestyle experiences. TLS plays a critical role in Card customer engagement, loyalty and satisfaction in addition to driving direct travel revenue and cost savings. The Global Digital Customer Experience organization is a strategic focus area for growth within TLS as our cardmembers increasingly transact and self-serve digitally for their travel and lifestyle needs. Digital customer travel engagement and satisfaction have reached all-time highs, and through continued investment and focus, we seek to continue building out our infrastructure to meet growing demand, and to be able to elevate our service offering and the unique value and access we offer our Cardmembers. We are seeking a customer-focused and execution-oriented Manager, Digital Travel & Lifestyle Experiences to help shape and deliver exceptional digital experiences across our premium travel ecosystem. This leader will drive customer-centric product initiatives and partner closely with business, technology, design, analytics, and operations teams to bring innovative customer experiences to market. This role is ideal for a digital product and experience leader who combines strategic thinking with strong execution skills and has experience delivering customer-facing digital products, driving cross-functional initiatives, and creating measurable business impact through customer-focused innovation.
Requirements
- Customer-focused and execution-oriented.
- Digital product and experience leader.
- Combines strategic thinking with strong execution skills.
- Experience delivering customer-facing digital products.
- Experience driving cross-functional initiatives.
- Experience creating measurable business impact through customer-focused innovation.
Responsibilities
- Help shape and deliver exceptional digital experiences across our premium travel ecosystem.
- Drive customer-centric product initiatives.
- Partner closely with business, technology, design, analytics, and operations teams to bring innovative customer experiences to market.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
