Senior Associate, Client Service Transfer Coordinator NQ

Principal Financial Group • Raleigh, NC

2d

About The Position

The Senior Associate, Client Services Transfer Coordinator joins Principal’s Non-Qualified Onboarding and Deconversion Team and coordinates the transition of plan data and assets from prior providers to Principal’s retirement platform. The role emphasizes accuracy, timeliness, and data integrity. It works independently while partnering with prior providers, Client Onboarding Managers, clients, and internal teams. The coordinator analyzes, reconciles, and validates plan data; investigates discrepancies and transfer issues; and uses Excel, AI, automation, and other technology to prepare data and improve efficiency while maintaining quality controls. The position also contributes to teamwork, knowledge sharing, training, and continuous process improvement.

The role offers in-office, hybrid, and remote arrangements. Hybrid work blends at least three office days in a typical workweek. Remote arrangements are available only to individuals residing more than 30 miles from Des Moines, IA; Raleigh, NC; and Charlotte, NC. The appropriate arrangement is determined with the leader based on several factors.

Principal states that non-sales positions have the opportunity to participate in a bonus program. Salaried (exempt) employees receive Flexible Time Off, with no accrued bank or set number of days. The position is pension eligible. The posted annual salary range is $55,800–$126,000, with actual compensation based on factors including location, experience, education, licensure requirements, and skill level. The position is also open to hiring at the next level for candidates with the appropriate skills and experience.

Requirements

• At least 4 years of retirement plan servicing or financial services experience, or equivalent demonstrated through work experience, training, military experience, or education.
• Strong Microsoft Excel skills, including the ability to analyze, organize, manipulate, and validate data.
• Strong analytical, mathematical, problem-solving, and decision-making skills, including the ability to research issues and determine appropriate next steps.
• Strong attention to detail and accuracy when working with complex data and financial information.
• Effective time management, planning, and organizational skills, including managing multiple priorities and deadlines.
• Strong verbal and written communication skills and ability to build productive working relationships across teams and job levels.
• Ability to work independently, take ownership of assigned work, and recognize when additional input or escalation is needed.
• Comfort learning and using evolving technology, including AI and automation tools, to improve efficiency, problem-solving, and quality.
• Candidates must not require immigration sponsorship or additional work authorization, now or in the future, to work in the United States.

Nice To Haves

• Background in retirement plans, financial services, implementation, conversions, transfers, or other data-intensive operational work.
• Demonstrated ability to reconcile, analyze, and validate complex or large data sets.
• Experience with Alteryx or other data preparation, automation, or analytical tools.
• Demonstrated interest in using AI, automation, or other technology to simplify work, solve problems, or improve processes.
• Track record of identifying process improvements and helping turn ideas into practical, sustainable solutions.
• For consideration at the next level, at least 6 years of retirement plan servicing or financial services experience, or equivalent demonstrated through work experience, training, military experience, or education.

Responsibilities

• Coordinate with prior providers, Client Onboarding Managers, and internal partners to ensure accurate and timely transfer of plan data, records, and assets.
• Analyze, reconcile, and validate plan data; investigate discrepancies or transfer issues; and partner with appropriate teams to determine impacts and next steps.
• Use Excel and other technology to analyze, reformat, validate, and prepare data for upload, account creation, and asset transfers.
• Manage multiple assignments with varying timelines and complexity, adjusting priorities and coordinating dependencies.
• Use AI, automation, and data tools to improve accuracy and efficiency while maintaining appropriate quality controls.
• Support a collaborative team environment through knowledge sharing, training, teamwork, and continuous process improvement.

Benefits

• Flexible Time Off for salaried (exempt) employees, with no accrued bank or set number of days.
• Opportunity to participate in a bonus program for non-sales positions.
• Pension eligible.
• Comprehensive, competitive benefit offerings intended to support employees’ physical, financial, and social well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed