Transfer Coordinator

AAM Brand•Tempe, AZ

About The Position

The Transfer Coordinator conducts homeowner ownership transfers by managing incoming deeds, escrow checks, and invoices or payment coupons. The role provides direct support to homeowners after closing and helps ensure property transfers are completed accurately and within required deadlines. The coordinator manages Builder to Owner and Resale files, updates ownership and owner accounts in the accounting database, and provides service to homeowners and title companies. The position works in an office setting using a computer.

Requirements

Excellent customer service skills.
Ability to multitask and process large amounts of incoming deeds, escrow checks, and invoice/payment coupons with attention to detail.
Ability to handle multiple tasks, establish priorities, and meet deadlines.
Exceptional organization and tracking skills.
Ability to work efficiently in a high-volume, fast-paced environment.
Ability to use Microsoft Office Suite proficiently and learn new database systems, internet, and email systems.
Ability to interact and work positively and effectively with staff at all levels.
Advanced verbal and written communication skills, including the ability to communicate with all levels of management and staff.
Ability to work collaboratively and cooperatively within the department and with other departments.

Responsibilities

Provide direct support to buying homeowners after close of escrow.
Partner with the Department Manager to complete property transfers within deadlines.
Manage Builder to Owner and Resale files.
Transfer ownership in the accounting database using recorded deeds.
Set up accounts for new owners.
Generate new homeowner invoices and payment coupons.
Process ledger adjustments for trustee’s deeds, quit claim deeds, agreements for sale, and similar documents.
Research via the internet and title companies to ensure all necessary information is present.
Adhere to community and company deadlines.
Provide customer service to homeowners and title companies.
Notify community managers and the legal department about trustee’s deeds, fines, and high account balances.
Process check requests to reimburse AAM for transfer fees and homeowners for overpayments.
Assist the Department Manager with updating procedures when needed.
Perform other related duties as directed.