Transfer Coordinator

Associated Asset Management (AAM)•Tempe, AZ

About The Position

The Transfer Coordinator conducts transfers of homeownership by managing incoming deeds, escrow checks, and invoice/payment coupons. The role provides direct support to buyers after escrow closes and helps ensure property transfers are completed accurately and within community and company deadlines. Responsibilities include managing Builder to Owner and Resale files, updating ownership records and setting up new-owner accounts in the accounting database, generating homeowner invoices/payment coupons, processing ledger adjustments and reimbursement requests, and researching information through internet and title company sources. The coordinator also provides customer service to homeowners and title companies, shares relevant information with community managers and the legal department, and assists the Department Manager with procedure updates and other related duties. The position requires strong organization, attention to detail, communication, customer service, and the ability to manage high volumes of work in a fast-paced environment. The work is performed using a computer in an office setting.

Requirements

Excellent customer service skills.
Ability to multitask and process large volumes of incoming deeds, escrow checks, and invoice/payment coupons with attention to detail.
Ability to handle multiple tasks, establish priorities, and meet deadlines.
Exceptional organization and tracking skills.
Ability to work efficiently in a high-volume, fast-paced environment.
Proficiency with Microsoft Office Suite and ability to learn new database systems, internet tools, and email systems.
Ability to interact and work positively and effectively with staff at all levels.
Advanced verbal and written communication skills, including the ability to communicate with management and staff at all levels.
Ability to work collaboratively and cooperatively within the department and with other departments.

Responsibilities

Provides direct support to buying homeowners after close of escrow.
Partners with the Department Manager to complete property transfers within deadlines.
Manages Builder to Owner and Resale files.
Transfers ownership in the accounting database using recorded deeds.
Sets up accounts for new owners.
Generates invoices and payment coupons for new homeowners.
Processes ledger adjustments involving trustee’s deeds, quit claim deeds, agreements for sale, and similar documents.
Researches information online and through title companies to ensure all necessary information is available.
Adheres to community and company deadlines.
Provides customer service to homeowners and title companies.
Notifies community managers and the legal department about trustee’s deeds, fines, and high account balances.
Processes check requests to reimburse AAM for transfer fees and homeowners for overpayments.
Assists the Department Manager with updating procedures when needed.
Performs other related duties as directed.