Senior Assistant Manager - Kirkland's Home

Kirkland's•Exton, PA

About The Position

The Senior Assistant Manager supports and executes store operations and merchandising in partnership with the Store Manager. The role drives business results through effective coaching of the store team, with a focus on sales and profit growth, expense control, promotional and merchandising execution, store management, team development, and exceptional customer experience. This position supports succession planning and company growth. The Senior Assistant Manager is expected to be willing, ready, and able to assume a Store Manager role within 12 months if one becomes available. The position may also involve occasional travel to other store locations to provide support and other duties as needed.

Requirements

College preferred or 1–3 years of experience in a retail environment.
Energetic, results-oriented, competitive, and driven to succeed.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to communicate effectively in writing and verbally.
Ability to work 40 hours per week based on the business needs of the district or area.
Ability to work weekends, holidays, and evenings.
Valid driver’s license.
Ability to transport company funds to the bank location designated by Kirkland’s, without placing the funds in a vehicle with any non-Kirkland’s employee.
Proficiency in Microsoft Office.
Ability to operate a point-of-sale system, registers, and handheld devices efficiently and accurately.
Ability to ascend and descend a ladder to retrieve and stock products or hang overhead banners and products.
Ability to frequently position oneself to retrieve and stock products in the stock room and sales floor and place merchandise in bags.
Ability to move around the store constantly for prolonged periods to greet and assist customers.
Ability to communicate frequently with customers in person, electronically, and by telephone.
Ability to frequently move merchandise weighing 50 pounds or more between the stock room and sales floor.

Nice To Haves

College education.
Ability to relocate for a Store Manager position.

Responsibilities

Lead, support, and value customer service in both in-store and online shopping experiences.
Greet and proactively engage customers, respond appropriately to their needs, and educate them about promotions and merchandise.
Make suggestions that complement customers’ choices and support their purchasing decisions.
Support a caring, fun, and engaging work environment for the team and a positive shopping experience for customers.
Represent the company’s brand by treating customers and coworkers respectfully and professionally.
Drive profitable sales, protect company assets, and support the Company Handbook in partnership with the Store Manager.
Understand store performance targets and monitor progress toward benchmarks and goals.
Use objective business analysis with the Store Manager to evaluate business choices, identify root causes of issues, and determine solutions.
Network and recruit within the market to maintain appropriate staffing levels, and recommend hiring decisions to the Store Manager.
Build high-performing teams that achieve company goals, initiatives, and priorities.
Build and sustain productive relationships across the area or district and within the industry.
Promote accountability for individual and team performance.
Ensure the team understands strategies, change initiatives, and business opportunities, and communicate them clearly.
Support store opportunities consistent with company strategies and take action to address them.
Execute changes in initiatives and direction appropriately and promptly to drive results.
Travel occasionally to other store locations to provide support as needed.
Champion and demonstrate commitment to Kirkland’s Values.
Perform other job duties as needed.