Senior Applications Engineer

EAC Product Development Solutions•Anywhere, USA

3d•Remote

About The Position

The Senior Applications Engineer (SAE) proactively educates and empowers clients through high-quality software demonstrations and customer-specific mentoring. The role helps clients understand and effectively use software, platforms, and processes to improve job performance and realize business value. The SAE supports increased sales of software, services, and training by fostering client-centric learning, collaborating with Sales, and serving as a technical resource and mentor to colleagues. This is a remote, salaried, exempt, full-time position. The employee must currently reside in the United States; relocation is not provided. Travel for client on-site demonstrations is required. The position may be performed in a remote environment or in-office.

Requirements

Two-year technical degree required; an equivalent combination of education, training, and experience will be considered.
Excellent verbal, written, interpersonal, and presentation skills, including the ability to explain complex technical concepts clearly to diverse audiences.
Customer-focused mindset and commitment to client success and delivering measurable value.
Ability to build credibility and productive client relationships and adapt communication and presentation styles to audience needs.
Strong facilitation skills and ability to engage audiences, respond to questions, and address technical challenges professionally.
Ability to mentor peers, share technical knowledge, and provide constructive feedback.
Ability to influence through technical expertise, professionalism, and example rather than formal authority.
Initiative in identifying problems, recommending improvements, and sharing best practices.
Sound judgment, accountability, and willingness to support colleagues in achieving shared objectives.
Ability to work effectively across Sales, Technical Sales, and other teams.
Strong organizational skills and ability to work independently with focus, discipline, and accountability.
Ability to manage multiple priorities, meet time-sensitive deadlines, and maintain quality in a fast-paced or stressful environment.
Ability to collaborate effectively while consistently delivering high-quality work and results.
Willingness to learn new technologies, adapt to changing business needs, and continuously improve technical and professional capabilities.
Must currently reside in the United States and meet Federal Contractor compliance requirements.
Must be able to travel for client on-site demonstrations.

Nice To Haves

Four-year technical degree preferred.
Experience delivering software demonstrations, adult technical education, or technical presentations in a manufacturer, distributor, or similar technical environment.
Experience with PTC products, particularly Creo and Windchill.
Experience with PTC IoT solutions.
Experience working with a professional consulting services organization.
Hands-on technical consulting, industry-related experience, or technical training involving external client projects.

Responsibilities

Coordinate, prepare, and deliver product demonstrations and mentoring sessions, including developing materials and managing logistics for remote delivery across geographic locations.
Ensure demonstrations and mentoring sessions meet or exceed established quality and effectiveness standards.
Manage demonstration environments and supporting resources for effective client education.
Deliver clear, engaging, and technically accurate presentations tailored to clients’ needs, experience levels, and business objectives.
Maintain strong technical knowledge of applicable PTC products and EAC services.
Attain required technical certifications within prescribed timeframes and attempt limits.
Continuously develop product knowledge, demonstration techniques, and industry expertise.
Identify opportunities to improve demonstration materials, processes, and technical learning resources.
Collaborate with Sales to develop demonstration scopes, schedules, and approaches aligned with client needs and sales objectives.
Promote EAC services and PTC products by connecting technical capabilities to customer challenges and business value.
Contribute ideas to and participate in revenue-generating initiatives for the Technical Sales team and Sales.
Communicate regularly with Sales team members and designated senior colleagues to coordinate client engagement.
Share product knowledge, demonstration techniques, and client education practices with colleagues.
Provide constructive feedback and peer review of demonstrations, presentations, and mentoring materials.
Support colleagues learning new content by sharing resources, offering guidance, and demonstrating effective approaches.
Model professionalism, accountability, collaboration, and commitment to quality.
Identify opportunities to improve team effectiveness, share best practices, and contribute to continuous learning without formal supervisory responsibilities.
Respond to client requests professionally using established procedures, escalation processes, and company resources.
Manage competing priorities, meet time-sensitive deadlines, and maintain high-quality work while balancing client and business needs.
Communicate potential issues, risks, and resource needs promptly to appropriate colleagues or leadership.
Perform other duties as assigned to meet evolving business needs.