Senior Applications Analyst

Monument Health•Rapid City, SD

2d•Hybrid

About The Position

The Senior Applications Analyst serves as a technical expert for assigned systems and supports their large-scale operation, growth, security, compatibility, and integration with corporate and department strategies. The role serves clinical and business/financial customers across the enterprise, coordinates workflow and technical direction, and develops timely, comprehensive solutions. Remote work is available, with required on-campus attendance when requested. The role may supervise subordinate staff and provide leadership to junior staff members.

Requirements

Ability to work assigned schedules and hours as determined by the department.
Heavy work: exerting up to 25 pounds constantly, up to 50 pounds frequently, and up to 100 pounds occasionally or seldomly to move objects.
Possible exposure to blood, bodily fluids, or tissues.

Nice To Haves

Epic Beaker certification and/or experience.
Operational laboratory experience.
Third-party system experience, such as Data Innovations, Remisol, SoftBank, laboratory middleware, or instrument interfaces.
Experience supporting Epic Beaker CP workflows.
Strong troubleshooting and root-cause analysis skills, with the ability to independently resolve complex application issues.
Experience supporting a 24/7 clinical laboratory environment and participating in an on-call support rotation.
Bachelor’s degree in Computer Science or Management Information Systems.
5 or more years of Computer/Information Technology experience.

Responsibilities

Document processes and activities to maintain highly reliable IT systems, and provide required information for call tracking, project management, change management, and disaster recovery guides.
Provide day-to-day peer support and emergent after-hours support to maintain highly reliable IT systems.
Coordinate and communicate with end-users, vendors, and staff on application design, coding, testing, implementation, and documentation.
Develop application-specific training curricula and materials and train staff as needed.
Respond to software application problems in a timely manner and work to resolve issues within target dates.
Lead the development and/or performance of unit, system, and integrated testing.
Provide leadership and direction to junior staff on daily activities and projects.
Counsel, coach, motivate, delegate, and mediate activities, interactions, and processes with subordinate staff; apply progressive discipline as necessary and in accordance with policy.
Manage and coordinate development and implementation of information systems, including new implementations and system updates.
Assist with budgeting activities.
Assess end-user needs and requirements to maximize application functionality and complement or improve end-user workflows.
Analyze, review, monitor, or modify computer systems to maintain functionality, increase operating efficiency, adapt to new requirements, and ensure system availability.
Maintain awareness of security policies and procedures to ensure appropriate physical access, system access, and data integrity.
Perform other duties as assigned.