Senior Application Support Specialist

CompuNet, Inc.•Meridian, ID

23h

About The Position

CompuNet is seeking a Senior Application Support Specialist – Business Applications to administer, support, and evolve the company’s line-of-business application portfolio. This role builds on core operational ownership while taking a more active role in shaping solutions during new initiatives and system enhancements. The Senior Application Support Specialist serves as a senior escalation point, resolves complex cross-system issues, and drives improvements that reduce long-term support demand. The role partners closely with architecture and project teams during design and build efforts to ensure solutions are supportable, maintainable, and aligned with operational needs.

Requirements

Bachelor’s degree in Information Technology, Computer Science, a related field, or equivalent professional experience
3+ years of hands-on experience administering, configuring, and building on the Microsoft Power Platform
Microsoft PL-200 (Power Platform Functional Consultant Associate) certification, or demonstrated equivalent knowledge across the full PL-200 skill set including model-driven apps, canvas apps, Power Automate, Power Pages, Dataverse, Copilot Studio, security, and solution management
Hands-on Dataverse experience including data modeling, security roles, business units, permissions, and solution management
Experience with Power Automate including cloud flows, expressions, error handling, and advanced connector usage across SharePoint, Lists, Teams, Outlook, and related Microsoft 365 services
Familiarity with application lifecycle management including solution packaging, versioning, and deployment across environments
Ownership and follow-through with consistent delivery of work from intake through completion
Social awareness, communication, and relationship-building with the ability to work effectively with internal users, technical peers, architects, leadership, and CompuNet customers
Power Platform foundation with hands-on depth in Dataverse, security and permissions, Power Automate, and solution management
AI-first and automation-first mindset that evaluates where AI and automation capabilities deliver better outcomes than traditional application builds
Collaboration with systems architecture, the Dynamics 365 build team, Power BI operations, and reactive support leadership
Written and verbal communication suitable for business users, technical peers, customers, and leadership audiences
Commitment to ongoing certification across the Microsoft Power Platform and AI ecosystem

Nice To Haves

Microsoft AI-900 (Azure AI Fundamentals) or AB-900 (Microsoft 365 Copilot and Agent Administration Fundamentals) certification
Familiarity with Dynamics 365 Customer Service, Sales, Field Service, or Project Operations modules
Previous software development experience
Microsoft 365 and Entra administration familiarity, including user, group, and license management
Basic familiarity with API consumption, including REST endpoints, authentication, and JSON
Familiarity with source control and DevOps practices, including Azure DevOps or GitHub

Responsibilities

Administer and maintain business applications with deeper ownership across system behavior and configuration strategy
Lead more complex configuration changes and cross-system adjustments
Guide alignment between systems and evolving business processes
Maintain and improve configuration standards and documentation
Serve as a senior escalation point for complex or high-impact issues
Lead investigation of issues spanning multiple systems, teams, and workflows
Provide guidance to other support resources on troubleshooting and resolution approaches
Ensure consistent resolution quality and communication
Drive prioritization of SOP development based on support trends
Ensure SOPs address root causes, not just symptoms
Improve support processes and documentation standards
Mentor others in creating effective, usable documentation
Identify systemic issues and drive improvements that reduce long-term support demand
Evaluate when configuration, process changes, or system enhancements are required
Recommend improvements to architecture and workflows through appropriate channels
Identify and apply automation or AI capabilities where they provide clear operational benefit
Actively participate in new solution builds and system enhancements
Provide input during design to ensure supportability and operational readiness
Identify risks, gaps, and downstream support implications early
Assist with complex testing, validation, and rollout activities
Ensure clean transition from project delivery to operational ownership