Application Support Specialist

City IT • Dallas, TX

1d • Onsite

About The Position

Our Application Support Specialists are the first point of contact for City Electric Supply employees when they need help with our proprietary software. You'll support our internal teams via phone, email, and ticketing system, helping people work through tier I software and application issues in a way that actually makes sense to them. Beyond troubleshooting, you'll play an active role in improving how we support our people, participating in business meetings, suggesting process improvements, and helping test new software releases. Strong relationships and clear communication are at the heart of this role.

Requirements

• At least 1 year of experience in a software or application support role, not desktop, hardware, or network support.
• High school diploma, required.

Nice To Haves

• Supporting internal proprietary software, preferred.
• Previous experience troubleshooting ERP systems, preferred.
• Related college degree, preferred.
• Highly organized with strong attention to detail.
• Comfortable working both independently and as part of a team.
• Strong written and verbal communication skills.
• Ability to tailor your communication based on your audience.
• Skilled at building relationships with clients and colleagues.
• Analytical thinker who enjoys solving problems.

Responsibilities

• Provide excellent customer service to internal employees across the business.
• Document and track application and software issues through our ticketing system (Freshservice).
• Coordinate with teammates and other teams to resolve issues efficiently.
• Perform root cause analysis and escalate to our Tier II team when needed.
• Translate technical issues into simple, clear explanations for non-technical users.
• Troubleshoot issues alongside clients to find the right resolution.
• Build trusted, professional relationships with the people you support.
• Contribute to a positive work environment for customers, coworkers, and supervisors alike.

Benefits

• Medical, Dental, Vision Insurance.
• 401(k) company match program.
• Telehealth.
• Short-term and Long-term disability insurance.
• Basic and AD&D Life Insurance paid for by the company.
• Critical Illness, Hospital Confinement, Accident Insurance, Supplemental Life Insurance.
• Employee Assistance Program.
• Mental, physical, financial wellness.
• Auto and Home Insurance discount.
• Paid Time Off and 7 paid Holidays.
• Paid Pregnancy, Parental, and Adoption Leave programs.
• Employee Discount Program.
• Training Programs.
• Internal growth opportunities in a fast-growing company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED