Application Support Specialist
DRW•Montreal, QC
•Onsite
About The Position
As an Application Support Specialist, you will be responsible for providing mission critical support for our proprietary trading applications as well as provide support for the traders. This role performs a wide variety of technical troubleshooting and engineering work, including software deployment, software configuration, and system monitoring. You will work in a dynamic trading environment that provides new technical challenges constantly, alongside highly skilled colleagues such as Software Developers and Traders.
Requirements
- 2 to 3 years working in an application support role
- Knowledge of networking fundamentals (multicast, TCP, routing)
- Basic scripting skills (Such as; Python, PowerShell or Bash, etc.)
- Experience working in Linux and/or Windows environments
- Strong analytical and problem-solving skills
- A client-focused, service- minded approach and a strong sense of urgency
- The ability to learn quickly and a passion for new technologies
- Excellent written and verbal communication skills
- Ability to handle high pressure and time constraints with composure
- Strong organizational skills, including ability to effectively plan and prioritize
- Availability to work multiple schedules on a rotation (nights / early mornings) is required
Nice To Haves
- Previous experience in financial markets or with financial trading applications
- Previous experience with configuration management tools such as Chef and Ansible
- Previous experience with Docker containers
- Previous experience with monitoring suites such as Splunk, Kibana & Grafana
Responsibilities
- Delivering flawless production support, software deployment and configuration, and proactive monitoring to anticipate and avoid issues before they occur
- Providing support for proprietary trading systems deployed across a multi-platform production environment
- Providing technical support during trading operations to resolve issues affecting mission critical trading applications
- Analyzing trading strategies together with the traders and research teams
Benefits
- Industry leading benefits package and perks
- Focused on employee well-being and work-life balance
- Community initiatives, volunteer program and opportunities for giving back
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
