Business Application Support Specialist

Distributor Wire & Cable•Remote, Remote

1d•$70,000 - $80,000

About The Position

This role serves as a key point of contact for users of Acumatica, the Warehouse Management System (WMS), Netstock, and other integrated applications. The specialist will be responsible for diagnosing and resolving system errors, managing user requests, and ensuring the smooth operation of various business systems. This includes system administration, configuration, reporting, and direct support for warehouse operations. The role also involves vendor escalation, documentation creation, process improvement identification, and onboarding/training of staff.

Requirements

2 to 3 years of experience in IT support or application support.
Hands-on Acumatica administration experience, business events, and approval workflows.
Direct WMS support experience in a distribution, logistics, supply chain, or manufacturing environment required.
Working knowledge of a ticketing system required.
Valid Driver's License with a clean driving record
Must be able to pass a background check and drug screen

Nice To Haves

Experience supporting a Warehouse Management System (TBO4 or similar) strongly preferred.
Familiarity with logistics and carrier software for freight management, parcel shipping, and customs documentation preferred.
Basic SQL skills for data investigation and reporting preferred.
Acumatica certifications (any track) preferred.
Bachelor’s degree in computer science, information systems, or a related field preferred.

Responsibilities

Serve as the point of contact for users in Acumatica, the Warehouse Management System, Netstock, and integrated applications.
Diagnose and resolve system errors and integration issues between the ERP, WMS, and third-party tools.
Manage user requests, prioritize by business impact, and find the root cause of issues to prevent recurrence.
Administer user accounts and access permissions.
Configure approval maps, automation schedules, and notification templates across financials, distribution, and CRM modules.
Build and maintain Generic Inquiries, operational dashboards, and custom reports for finance, sales, operations, and the warehouse.
Run mass imports using Acumatica’s Import/Export Scenarios to maintain clean customer, vendor, and item master data.
Own daily WMS support across receiving, putaway, picking, packing, shipping, and cycle counting.
Troubleshoot RF scanners, label printers, and barcode workflows.
Support new site rollouts including user setup and training.
Liaise with Acumatica VAR and Acumatica Support to escalate and resolve complex bugs.
Build and maintain SOPs, quick-reference guides, and FAQs tailored to DWC workflows.
Run onboarding for new hires and refreshers for existing staff.
Identify automation and enhancement opportunities to improve productivity.