Application Support Specialist

Puyallup Tribal Health Authority•Tacoma, WA

16h•Onsite

About The Position

Help Shape the Future of Healthcare Technology While Making a Meaningful Impact in the Community. At Puyallup Tribal Health Authority (PTHA), technology is more than systems and software — it’s a vital connection that supports exceptional patient care, operational excellence, and healthier communities. We are seeking passionate, collaborative, and solution-oriented professionals to join our IT team as an Application Support Specialist. In this role as Application Support Specialist, you’ll work closely with clinical, operational, and administrative teams to support and optimize critical healthcare applications including electronic health records (EHR), practice management systems, reporting tools, and integrated healthcare technologies. Whether you are early in your healthcare IT career or an experienced analyst ready to lead complex initiatives, this is an exciting opportunity to contribute to meaningful work in a mission-driven environment that values teamwork, innovation, and continuous growth.

Requirements

Application Support Specialist I: Bachelor’s degree in Healthcare Administration, Business Administration, Public Administration, IT, Health Informatics, or related field AND one (1) year of experience supporting electronic health record systems OR Six (6) years' equivalent combination of education and experience supporting electronic health record systems, two (2) of which must be as an Epic or NextGen analyst
Application Support Specialist II: Bachelor’s degree in Healthcare Administration, Business Administration, Public Administration, IT, Health Informatics, or related field AND four (4) year of experience supporting electronic health record systems OR Eight (8) years' equivalent combination of education and experience supporting electronic health record systems, three (3) of which must be as an Epic or NextGen analyst

Nice To Haves

FQHC experience preferred
Epic certifications preferred

Responsibilities

Support and optimize healthcare applications, EHR systems, and integrated technologies
Troubleshoot system issues, analyze workflows, and identify process improvements
Assist with application implementation, upgrades, customization, testing, and reporting
Train and support staff on application workflows and best practices
Collaborate with clinical, operational, and IT teams to ensure smooth system performance
Document issues, solutions, and processes accurately and efficiently
For advanced-level roles, lead projects, coordinate deployments, support vendors, and provide technical guidance and mentorship to team members