Application Support Specialist

Heniff Transportation Systems•Oak Brook, IL

1d•Onsite

About The Position

Provide application support to end-users across the business for computer hardware, software, other technology equipment, and business-related applications.

Requirements

Bachelor’s degree in Information Technology or related field or equivalent work experience
Experience using Microsoft Software including Office Suite , SQL Management Studio, SSRS, and Visual Studio, Trimble
At least 1 to 2 years of experience as a Application Support Specialist
Strong problem solving and trouble shooting skills.
Strong customer service orientation, ensuring needs and deadlines are met in a timely fashion.
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
Excellent verbal and written communication skills.
Ability to prioritize, escalate, and complete work according to business needs and priority.
Strong attention to detail.
Ability to communicate complex concepts for a general audience.
Ability to work independently.
Demonstrated organizational and analytical skills.
Ability to demonstrate a positive, proactive, and motivated attitude.
Ability to adapt to change in a fast-paced organization.
Ability to accept constructive criticism and customer feedback regarding their experience with software or IT services.
Ability to read, write and speak English proficiently

Nice To Haves

MCP or similar certifications

Responsibilities

Identify and resolve technical issues with TMW .NET Operations, TMW back office, Totalmail, Visual Dispatch ,Rating, Settlements, Invoicing, File Maintenance,TMT Web, Moblie Mechanic App, track.heniff.com and other related systems.
Assist end-users with any problems related to Trimble applications that occur after the user has been authenticated to the various applications.
Identify and resolve technical issues using the guidelines and SLA’s established in the IT Operations Policy.
Work with end-users and vendors to understand business and system requirements to complete technical projects.
Work with Senior IT Project Manger to analyze, plan and develop requirements and standards in reference to TMW and TMT projects.
Work with department heads to establish and implement training documents & materials for Heniff University for related applications.
Create Zendesk knowledge base articles for IT and customer use; document configurations in ITGlue for IT staff and write self-help Zendesk articles for customers.
Perform additional duties as required.
Work with Senior IT Project Manger to complete application upgrades and end-user testing in the test & production envirorments.
Work with 3rd party vendors such as Trimble to resolve complex issues in a timely manner.