Application Support Specialist, Lead

Georgia State University • Atlanta, GA

8h • Onsite

About The Position

Georgia State University’s Instructional Innovation and Technology (IIT) division is seeking a highly skilled and motivated Application Support Specialist, Lead to join our Application Solutions department. This role is responsible for software configuration, complex application troubleshooting and issue resolution, system analysis, and project facilitation. The ideal candidate will have strong experience as a Microsoft 365 Administrator. The IIT division is the hub for innovation, supporting learning, student success, research, and economic development. Georgia State University is ranked among the Top 5 Most Innovative Universities by U.S. News & World Report (2026) and offers a collaborative and intellectually stimulating environment for staff, faculty, and students alike. GSU’s vibrant culture, career growth opportunities, comprehensive benefits, and core values—respect, integrity, collaboration, and accountability—make it an employer of choice within the University System of Georgia.

Requirements

• Bachelor's degree and three years of related experience; or a combination of education and related experience.

Nice To Haves

• Proficiency in providing Tier 2 support for collaboration tools such as Send-A-File, Listserv, Adobe Sign, Power BI, Sharepoint Online, Exchange Online, Microsoft 365 Global Administration, Zoom, Microsoft Teams, OneDrive and other Microsoft 365 applications, and Google Workspace.
• Experience defining objectives through research and fact-finding.

Responsibilities

• Train and guide student assistants and junior staff; assign work and support evaluations.
• Troubleshoot application issues and user inquiries; test and debug software patches; help develop user procedures and best practices.
• Develop project plans, coordinate team activities and resources, and provide status updates to stakeholders.
• Maintain regular communication with management, customers, and team members.
• Configure systems and develop script to support application functionality, including testing, debugging, and documentation.
• Analyze business processes, gather functional requirements, and define system scope and objectives; prepare detailed program specifications for development.
• Provide version control and configuration control for software supported by the team, as needed.

Benefits

• Generous benefits, including health, dental, vision, tuition assistance, and retirement plans.
• A knowledge-sharing organization that collaborates with various partners.
• Opportunities for professional development and career advancement
• Access to cutting-edge technologies
• A collaborative and creative team culture
• A strong sense of purpose and impact in our work

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 1,001-5,000 employees