Lead Application Support Engineer

Wells Fargo & Company•Iselin, NJ

1d•Hybrid

About The Position

At Wells Fargo, a meaningful career is about finding all the elements that help you thrive. #LivingTheWellLife means being supported in life, not just work, with a competitive salary, robust benefits, and programs for work-life balance and well-being. It involves being rewarded for community investment, celebrated for authenticity, and empowered to grow. Wells Fargo is seeking a Lead Systems Operations Engineer in technology as part of Commercial and Corporate & Investment Banking Technology (CCIBT). The team is looking for a Payments Modernization Platform Engineer / SRE to join Payments & Liquidity Technology (GPLT), to support the transformation of the high-value payments landscape by modernizing legacy wire platforms onto a new, event-driven, cloud-native architecture. This role combines engineering, service management, and reliability, embedding early in the Payments Modernization lifecycle to ensure platforms are operable, resilient, observable, and supportable by design. The engineer will collaborate closely with Application Engineering, Architecture, and Service Operations teams to shape how new payment capabilities are built, tested, released, and stabilized at scale. This position integrates Site Reliability Engineering and production engineering practices into Payments Modernization initiatives from design through early life support, ensuring platforms are resilient, scalable, observable, and operationally ready. Responsibilities include defining and validating non-functional requirements, leading capacity and performance testing for high-volume and peak payment events, and ensuring robust replay, retry, and exception-handling for event-driven flows. The role involves owning permit-to-operate readiness, cutover and early life support models, and ensuring runbooks, on-call readiness, and escalation paths are production-grade before go-live. The engineer will drive end-to-end observability, SLOs and error budgets, reduce alert noise, and analyze early defect patterns to stabilize services. Through chaos engineering, blameless RCAs, and continuous service improvement, this position aims to strengthen recovery, reduce risk, and improve the reliability of critical payment platforms.

Requirements

5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
3+ years of application support experience
3+ years of Platform experience in Kubernetes / container orchestration

Nice To Haves

2+ years of CI/CD & Automation experience in Progressive delivery, automated rollback, reliability-as-code concepts
2+ years of Application Frameworks experience in Spring Boot, Spring WebFlux, etc.
2+ years of Data Stores & Caching experience with MongoDB, Redis
2+ years of Resilience experience with Resilience4J, retry/replay patterns
2+ years Observability: Distributed tracing, metrics, logging, SLO tooling
2+ years Testing & Resilience Validation: BlazeMeter, Chaos Monkey
Strong experience in SRE, Production Engineering, Platform Engineering, or Service Transition within a complex technology or financial services environment
Demonstrated ability to productionize new platforms, not just support them
Solid understanding of high-value payment systems (Wires, RTP, SWIFT, CHIPS, FedNow) and their operational risk profile
Experience working with event-driven, distributed architectures
Comfortable operating in early-stage, ambiguous transformation environments

Responsibilities

Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams
Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
Make decisions on technical changes and enhancements
Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals