About The Position
We at Confiz are hiring an Application Support Engineer with hands-on experience in monitoring tools, backend API troubleshooting, and incident management. Join our team to ensure seamless application performance and drive operational excellence.
Requirements
- Bachelor’s or master's degree in computer science, Engineering, Information Technology, or a related field
- 3+ years of experience in Application Support, Production Support, or Site Reliability Engineer roles
- Must have Hands-on experience of Azure cloud platform
- Strong knowledge of backend APIs (REST/GraphQL) and ability to read & troubleshoot logs
- Hands-on experience with Azure App Insights and at least one observability platform such as New Relic, Dynatrace, Grafana, or Splunk
- Proficiency in SQL with ability to write complex queries for data validation and impact analysis
- Experience in dashboard creation, alert configuration, and monitoring solutions
- Strong problem-solving skills with the ability to identify patterns across incidents
- Excellent written skills for ticket documentation and RCA preparation
- Strong collaboration skills across engineering, QA, and operations teams
- Proactive attitude with a mindset of continuous improvement and ownership
- Experience in system performance monitoring and analyzing health metrics
- Understanding of service SLAs, error budgets, and uptime reporting
- Experience with incident management and on-call support processes
- Familiarity with release management and post-release validation
Responsibilities
- Troubleshoot issues by analyzing backend API logs and Azure App Insights
- Build and maintain dashboards and alerts in Azure App Insights to monitor APIs, endpoints, and system/app health (spikes, deviations, anomalies)
- Create monitoring solutions in platforms like New Relic, Dynatrace, Splunk, or Grafana
- Ensure all support tickets are fully documented with detailed log analysis, journey insights, and resolution updates
- Perform post-release log analysis to identify early issues or abnormal patterns
- Ensure service SLAs are consistently met and take proactive measures to prevent breaches
- Detect and investigate recurring issues/patterns across multiple cases and escalate to leads/ops teams
- Write clear Root Cause Analysis (RCA) reports for all major incidents P1/P2 , including impacted customer identification via logs
- Use SQL effectively for data validation, impact analysis, and troubleshooting
- Maintain a proactive approach , continuously improving monitoring and incident management processes
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
