Application Support Engineer

Availity

1d • Remote

About The Position

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change. At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission. We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding. Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem. Provides Tier 1 and Tier 2 support for customers and internal teams while supporting a 24x7x365 production platform. Responsible for monitoring system health, troubleshooting issues, managing incidents, and ensuring reliable application performance. Acts as a key interface with customers and internal stakeholders. Sponsorship, in any form, is not available for this position. Location: Remote, US

Requirements

• Associate degree in Computer Science or related field OR equivalent experience
• 2–5 years in application/production support (Tier 1/2)
• Experience supporting high-availability systems
• SQL and database knowledge (Oracle, PostgreSQL, MongoDB, etc.)
• Familiarity with Linux/Unix systems
• Understanding of programming concepts (Java, JavaScript, etc.)
• Experience with monitoring tools (Splunk, SolarWinds, New Relic)
• File transfer (FTP) experience
• Basic cloud knowledge (AWS, Azure, or GCP)
• Scripting/automation skills
• Strong troubleshooting and analytical ability
• Ability to multitask and prioritize
• Strong written and verbal communication
• Proficiency in Microsoft Office
• If you are not able to use your camera for all virtual meetings, you should not apply for this role.

Nice To Haves

• Bachelor’s degree in related field
• Experience with Docker/Kubernetes
• Experience with AWS tools (EC2, S3, IAM)
• Familiarity with Grafana, Prometheus, Loki
• Healthcare EDI knowledge (ANSI X12, HL7, C-CDA)
• Programming experience

Responsibilities

• Monitor system health, performance, and alerts using enterprise tools (e.g., Splunk, Grafana, New Relic)
• Support batch and real-time processing; troubleshoot failures and reprocess as needed
• Investigate production issues and manage escalations
• Validate processing results and ensure system stability
• Perform FTP/file transfer support (including credential updates)
• Participate in rotating on-call support
• Provide Tier 1/2 support for customer issues and inquiries
• Troubleshoot application and technical problems
• Escalate complex issues appropriately
• Ensure timely, professional communication with customers
• Educate users and improve self-service capability
• Document incidents, resolutions, and processes
• Maintain knowledge base and support procedures
• Follow SLAs and operational standards
• Collaborate across teams to resolve issues
• Automate manual tasks where possible
• Perform root cause analysis
• Handle multiple priorities in a fast-paced environment

Benefits

• competitive salary
• bonus structure
• generous HSA company contribution
• healthcare
• vision
• dental benefits
• 401k match program
• unlimited PTO for salaried associates
• 9 paid holidays
• 19 days of PTO for hourly associates
• reimbursement up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
• education reimbursement
• Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree