Application Support Engineer

OSTTRA • New York, NY

1d • $80,000 - $90,000 • Onsite

About The Position

OSTTRA is seeking an experienced, analytical, and collaborative Application Support Engineer to join our team in New York City. In this role, you will provide critical 2nd-line technical support for our core Trade Processing applications, which are hosted across on-premises, client-premises, and cloud environments. Reporting directly to the Regional Application Support Manager, you will work closely with a global team in a "Follow the Sun" model, ensuring system reliability, optimizing application health, and delivering exceptional service to our financial clients.

Requirements

• 3+ years of experience in an Application Support, Production Support, or a similar technical role (ideally within the Financial Services industry).
• Bachelor’s degree in Computer Science, Engineering, or a related technical field (Master’s degree is a plus).
• Strong understanding of the Software Development Life Cycle (SDLC) with proven experience analyzing, prioritizing, and raising development bugs in JIRA.
• Fundamental knowledge of SQL and RDBMS.
• Strong understanding of Windows and Linux operating systems.
• Basic knowledge of networking topology and fundamentals.
• Solid understanding of Application Support frameworks and ITIL best practices.
• Ability to participate in occasional weekend work on a rotational basis.

Nice To Haves

• Experience with scripting languages (preferably Python).
• Familiarity with tools like Grafana or Centreon.
• Awareness of Derivatives products and Trade Processing workflows.
• CCNA or ITIL certifications are a strong advantage.
• Exceptional written and verbal communication skills, with the ability to interface confidently with high-profile clients and internal global teams.
• A self-starter who takes full ownership of tasks from detection through to final resolution.
• Ability to thrive in a fast-paced, shifting environment while multitasking and prioritizing effectively under pressure.
• Highly process-oriented with a passion for problem-solving and optimizing existing workflows.

Responsibilities

• Provide 2nd-line, client-facing technical support for issues escalated by 1st-line teams.
• Utilize strong investigative and problem-solving skills to diagnose and resolve complex issues efficiently.
• Proactively monitor system operations to detect anomalies.
• Initiate the incident management process by raising service outage tickets and driving swift resolutions.
• Work closely with the Development team for 3rd-line escalations.
• Coordinate with Product and Delivery teams to ensure support readiness for new software releases and enhancements.
• Lead initiatives focused on proactive application health monitoring, reporting automation, and operational efficiency.
• Successfully manage the seamless handover of technical issues incoming from EMEA and outgoing to APAC.

Benefits

• Health care coverage designed for the mind and body.
• Generous time off helps keep you energized for your time on.
• Access a wealth of resources to grow your career and learn valuable new skills.
• Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Perks for your partners and little ones, too, with some best-in class benefits for families.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level