Application Support Specialist

CompuNet, Inc.•Meridian, ID

About The Position

CompuNet is seeking an Application Support Specialist – Business Applications to administer, support, and maintain the company’s line-of-business application portfolio. This role focuses on day-to-day system operation and escalated support. The Application Support Specialist serves as the escalation point for the reactive support team, resolving issues that fall outside documented processes and developing Standard Operating Procedures (SOPs) to enable future resolution without escalation. The role primarily supports existing systems and processes, applying targeted improvements to maintain stability, usability, and supportability.

Requirements

2+ years administering ConnectWise Manage or an equivalent CRM, ERP, or PSA platform
Demonstrated experience producing Standard Operating Procedures or similar business process documentation for use by others
Experience researching business processes across multiple stakeholders, systems, and approval chains
Application administration discipline across multiple line-of-business systems
Troubleshooting capability and pattern recognition across systems, integrations, and workflows
Escalation judgment with the ability to determine when issues exceed role scope
Technical writing suitable for SOPs, support handoffs, and stakeholder consumption
Communication and relationship-building across support teams, process owners, and internal stakeholders
Process orientation with reliable execution in ambiguous or undocumented situations
Ownership of outcomes including recurring and low-visibility operational work

Nice To Haves

ConnectWise Sell experience
Microsoft PL-900 (Power Platform Fundamentals) certification
Experience with homegrown, custom-built, or internally developed line-of-business applications
Experience working alongside Business Analysts or in a Business Analyst capacity

Responsibilities

Administer and maintain line-of-business applications across CRM, PSA, ERP, and related systems
Configure roles, permissions, workflows, forms, and system settings
Maintain alignment between system configuration and existing business processes
Support application updates, releases, and configuration changes
Maintain documentation of system configuration and workflows
Serve as the escalation point for the reactive support team
Own escalated issues through investigation, resolution, and documentation
Troubleshoot issues across systems, integrations, and workflows
Distinguish between user error, configuration issues, and system defects
Communicate clearly with support teams and stakeholders
Develop SOPs for recurring issues and support scenarios
Translate complex issues into clear, repeatable processes
Enable reactive support to resolve future issues independently
Maintain and update documentation as systems evolve
Investigate recurring issues to identify root causes
Apply targeted fixes and configuration updates
Identify when issues require escalation beyond the role
Recommend incremental improvements to reduce support volume
Identify opportunities for practical automation where appropriate
Participate in solution builds as needed to support transition into operations
Assist with testing and early issue resolution
Validate readiness for operational support
Assume ownership after handoff