Senior Application Support Analyst

RBC • Toronto, ON

3d • Onsite

About The Position

The WMT team is undertaking multiple complex initiatives to modernize Wealth technology portfolio management across the organization. As a Sr. Technical Specialist, you'll take ownership of maintaining and evolving applications across a diverse tech stack while collaborating with IT and Wealth Management business partners to ensure our technology solutions meet critical stakeholder needs. Our team thrives on collaboration—we support each other, share knowledge freely, and celebrate wins together. You'll work in a genuinely fun, exciting environment where your ideas matter and your contributions drive real organizational impact. This isn't routine maintenance work. You'll be challenged daily to expand your skills, tackle complex problems creatively, and own your projects end-to-end. Whether it's optimizing legacy systems or implementing cutting-edge technologies, you'll continuously grow your technical expertise while shaping RBC's wealth technology future. We value proactive team members who take initiative, bring fresh perspectives, and aren't afraid to push boundaries. If you're energized by autonomy, thrive in collaborative settings, and want to work on meaningful enterprise initiatives—this is your opportunity.

Requirements

• Advanced Application & Infrastructure Diagnostics – Demonstrated expertise troubleshooting application and database issues using industry-standard monitoring tools (Dynatrace, Aternity, OEM) across AIX and Linux environments, with proficiency in Java scripting and shell scripting languages
• Database & Backend Technologies – Strong hands-on experience with relational database platforms (Microsoft SQL Server, Oracle), including performance tuning, SQL/PL-SQL programming, and automation of routine database administration tasks
• Cloud & Modern Infrastructure – Proficiency with cloud-hosted application platforms (Microsoft Azure, OCP) and containerized environments, combined with solid knowledge of Windows Server and IIS administration
• DevOps & Automation Capabilities – Practical experience with DevOps and Site Reliability Engineering (SRE) toolsets and practices (Jenkins, Ansible), including infrastructure automation and CI/CD pipeline management, with foundational understanding of microservices architecture
• Enterprise IT Service Management – Solid grasp of ITIL service management frameworks and experience with associated tools, coupled with Python programming skills for scripting and automation solutions

Nice To Haves

• Experience with modern web technologies and complex multi-vendor system integrations that enhances understanding of application environments and cross-functional collaboration
• Strong analytical and problem-solving capabilities combined with knowledge of cybersecurity and technology risk domains, including risk assessment and mitigation strategies, enabling sound decision-making under pressure
• Knowledge of banking operations, regulatory frameworks, and business processes that accelerates decision-making within the RBC Wealth Management context
• Familiarity with CI/CD pipelines and complex technology ecosystems that strengthens the ability to manage interconnected systems and support organizational scalability

Responsibilities

• Manage day-to-day production support issues, ensuring optimal system performance and rapid resolution of critical incidents
• Oversee change management activities across test and production environments, executing code deployments while maintaining compliance with source code and release management policies
• Maintain production system and application health by proactively identifying risks, implementing mitigation strategies, and enhancing instrumentation and monitoring capabilities
• Collaborate with development teams and business partners to evaluate and recommend the optimal combination of internal development, interfacing applications, and third-party solutions that address business requirements within an agile framework
• Build and maintain strong working relationships with team members, management, stakeholders, infrastructure teams, and interface groups through effective communication and collaborative engagement throughout all project phases
• Develop comprehensive organizational knowledge across business operations, systems architecture, and information technology infrastructure to inform strategic decision-making
• Provide technical coaching and mentorship to team members, fostering capability development through expert guidance and constructive feedback
• Contribute to weekend and after-hours on-call support as required to ensure business continuity and system availability

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact in technology transformation
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services and technology
• Flexible work/life balance options

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed