Senior Application Engineer

EAC Product Development Solutions•Anywhere, USA

1d•Remote

About The Position

EAC Product Development Solutions (EAC) provides product development services and technology solutions across the manufacturing process, from design ideation and product engineering to manufacturing and field services. This remote, full-time, salaried, exempt position requires the employee to reside in the United States; relocation is not provided. The employee must meet Federal Contractor compliance requirements and be able to travel for client onsite demonstrations. The Senior Application Engineer coordinates and delivers product demonstrations and mentoring sessions, manages demonstration environments and resources, and provides clear, technically accurate client education. The role maintains expertise in applicable PTC products and EAC services, earns required certifications, and continuously improves demonstration materials and learning resources. Working in partnership with Sales and Technical Sales, the engineer aligns demonstrations with customer needs and sales objectives, connects product capabilities to business challenges, and contributes to revenue-generating initiatives. The role also serves as a technical resource and mentor to colleagues, provides peer feedback, and helps improve team practices without formal supervisory responsibilities. The engineer responds professionally to client requests, balances competing priorities, meets deadlines, and communicates issues and resource needs promptly.

Requirements

Two-year technical degree required; equivalent combinations of education, training, and experience will be considered.
Must currently reside in the United States and meet Federal Contractor compliance requirements.
Must be able to travel for client onsite demonstrations.
Excellent verbal, written, interpersonal, and presentation skills, including explaining complex technical concepts to diverse audiences.
Customer-focused mindset and commitment to client success and delivering measurable value.
Ability to build credibility and productive client relationships and adapt communication and presentation styles to audience needs.
Strong facilitation skills; ability to engage audiences, respond to questions, and address technical challenges professionally.
Ability to mentor peers, share technical knowledge, and provide constructive feedback.
Ability to influence through technical expertise, professionalism, and example rather than formal authority.
Initiative in identifying problems, recommending improvements, and sharing best practices.
Sound judgment, accountability, and willingness to support colleagues in shared objectives.
Ability to work effectively across Sales, Technical Sales, and other teams.
Strong organizational skills and ability to work independently with focus, discipline, and accountability.
Ability to manage multiple priorities, meet time-sensitive deadlines, and maintain quality in a fast-paced or stressful environment.
Ability to collaborate effectively while consistently delivering high-quality work and results.
Willingness to learn new technologies, adapt to changing business needs, and continuously improve technical and professional capabilities.

Nice To Haves

Four-year technical degree preferred.
Experience delivering software demonstrations, adult technical education, or technical presentations in a manufacturer, distributor, or similar technical environment.
Experience with PTC products, particularly Creo and Windchill.
Experience with PTC IoT solutions.
Experience working with a professional consulting services organization.
Hands-on technical consulting, industry-related experience, or technical training involving external client projects.

Responsibilities

Coordinate, prepare, and deliver product demonstrations and mentoring sessions, including materials and logistics for remote delivery across geographic locations.
Ensure demonstrations and mentoring sessions meet or exceed quality and effectiveness standards.
Manage demonstration environments and supporting resources for client education.
Deliver engaging, technically accurate presentations tailored to client needs, experience, and business objectives.
Maintain technical knowledge of applicable PTC products and EAC services.
Earn required technical certifications within prescribed timeframes and attempt limits.
Develop product knowledge, demonstration techniques, and industry expertise; identify improvements to demonstration materials, processes, and learning resources.
Collaborate with Sales to develop demonstration scopes, schedules, and approaches aligned with client needs and sales objectives.
Promote EAC services and PTC products by relating technical capabilities to customer challenges and business value.
Contribute ideas and participate in revenue-generating initiatives for Technical Sales and Sales.
Communicate regularly with Sales team members and designated senior colleagues to coordinate client engagement.
Share product knowledge, demonstration techniques, and client education practices with colleagues.
Provide constructive feedback and peer review of demonstrations, presentations, and mentoring materials.
Support colleagues learning new content by sharing resources, offering guidance, and demonstrating effective approaches.
Model professionalism, accountability, collaboration, and commitment to quality.
Identify opportunities to improve team effectiveness, share best practices, and contribute to continuous learning.
Respond professionally to client requests using established procedures, escalation processes, and company resources.
Manage competing priorities, meet time-sensitive deadlines, and maintain quality while balancing client and business needs.
Promptly communicate potential issues, risks, and resource needs to appropriate colleagues or leadership.
Perform other duties as assigned to meet evolving business needs.
Travel for client onsite demonstrations.