Senior Application Engineer

EAC Product Development Solutions•Anywhere, USA

1d•Remote

About The Position

EAC Product Development Solutions is a product development services company supporting customers across design, manufacturing, product engineering, and field services. This is a remote, salaried, exempt, full-time role. The employee must currently reside in the United States; relocation is not provided. The position requires travel for on-site client demonstrations. The Senior Application Engineer coordinates, prepares, and delivers product demonstrations and mentoring sessions, primarily involving applicable PTC products and EAC services. The role manages demonstration environments and resources, develops learning materials, and delivers clear, technically accurate presentations tailored to clients’ needs and business objectives. It also partners with Sales on demonstration plans and client engagement, connects product capabilities to customer challenges, contributes to revenue-generating initiatives, and maintains technical expertise through certifications and continued professional development. The position serves as a technical resource and informal mentor to colleagues, sharing knowledge and providing feedback without formal supervisory responsibility. The engineer is expected to provide professional client service, manage competing priorities and deadlines, communicate risks and resource needs, and contribute to continuous improvement. A two-year technical degree is required; a four-year technical degree is preferred. Equivalent combinations of education, training, and experience may be considered.

Requirements

Two-year technical degree required; equivalent combinations of education, training, and experience will be considered.
Must currently reside in the United States of America and meet Federal Contractor compliance requirements.
Must be able to travel for client on-site demonstrations.
Excellent verbal, written, interpersonal, and presentation skills, including the ability to explain complex technical concepts clearly to diverse audiences.
Customer-focused mindset and commitment to client success and delivering measurable value.
Ability to build client credibility and productive relationships and adapt communication and presentation styles to audience needs.
Strong facilitation skills and ability to engage audiences, respond to questions, and address technical challenges professionally.
Demonstrated ability to mentor peers, share technical knowledge, and provide constructive feedback.
Ability to influence through technical expertise, professionalism, and example rather than formal authority.
Initiative in identifying problems, recommending improvements, and sharing best practices; sound judgment, accountability, and willingness to support colleagues.
Ability to work effectively across Sales, Technical Sales, and other teams.
Strong organizational skills and ability to work independently with focus, discipline, and accountability.
Ability to manage multiple priorities, meet time-sensitive deadlines, and maintain quality in a fast-paced or stressful environment.
Ability to collaborate effectively while consistently delivering high-quality work and results.
Willingness to learn new technologies, adapt to changing business needs, and continuously improve technical and professional capabilities.

Nice To Haves

Four-year technical degree preferred.
Experience delivering software demonstrations, adult technical education, or technical presentations in a manufacturer, distributor, or similar technical environment.
Experience with PTC products, particularly Creo and Windchill.
Experience with PTC IoT solutions.
Experience working with a professional consulting services organization.
Hands-on technical consulting, industry-related experience, or technical training involving external client projects.

Responsibilities

Coordinate, prepare, and deliver product demonstrations and mentoring sessions, including developing materials and managing logistics for remote delivery across geographic locations.
Ensure demonstrations and mentoring sessions meet or exceed quality and effectiveness standards.
Manage demonstration environments and supporting resources for client education.
Deliver clear, engaging, technically accurate presentations tailored to client needs, experience levels, and business objectives.
Maintain technical knowledge of applicable PTC products and EAC services, attain required certifications within prescribed timeframes and attempt limits, and continue developing product and industry expertise.
Identify opportunities to improve demonstration materials, processes, and technical learning resources.
Collaborate with Sales to develop demonstration scopes, schedules, and approaches aligned with client needs and sales objectives.
Promote EAC services and PTC products by connecting technical capabilities to customer challenges and business value.
Contribute ideas and participate in revenue-generating initiatives for the Technical Sales team and Sales.
Communicate regularly with Sales team members and designated senior colleagues to coordinate client engagement.
Share product knowledge, demonstration techniques, and client education practices with colleagues; provide constructive feedback and peer review of demonstrations and materials.
Support colleagues learning new content by sharing resources, offering guidance, and demonstrating effective approaches.
Model professionalism, accountability, collaboration, and commitment to quality; identify opportunities to improve team effectiveness and share best practices.
Respond to client requests professionally using established procedures, escalation processes, and company resources.
Manage competing priorities, meet time-sensitive deadlines, and maintain high-quality work while balancing client and business needs.
Communicate potential issues, risks, and resource needs promptly to appropriate colleagues or leadership.
Perform other duties as assigned to meet evolving business needs.