Senior Application Engineer

Mozilla

About The Position

Mozilla IT is seeking an outstanding engineer to support the ERP system daily and manage the delivery of NetSuite initiatives and business processes. The role is a key resource in the architecture, implementation, training, support, documentation, management, and providing of technical and functional assistance. Someone who enjoys working with different teams and determining the best solution to address their needs and make them more successful. Someone who is passionate about learning and innovation, loves to experiment to find the best way to solve customers’ problems. You will evaluate a business's needs and develop systems to meet them. Truly outstanding abilities and job history are required to solve the Business Systems challenges at Mozilla. Mozilla IT is seeking a highly skilled and proactive NetSuite Application Engineer to join our IT team. This role involves managing our ERP ecosystem covering Financial planning, R2R, O2C, R2R, financial reporting, integrations and automatons., ensuring its optimal performance, and integrating it with other applications via middleware or custom Python scripts. The ideal candidate will be adept at both administrative tasks and technical development within NetSuite, contributing to a seamless and efficient system environment.

Requirements

Strong understanding of financial processes
Minimum of three to five (3-5) years working with NetSuite, including experience in customizing, business operations, systems development, business systems interaction and integration, and hands-on support
Direct experience with supporting and integrating NetSuite with Business Applications
Strong knowledge of application integration technologies and using APIs
Proven skills in SQL, JavaScript, and Excel formulas
NetSuite Certifications; BS. in Engineering or Computer Science or equivalent experiences
Excellent interpersonal and communication skills
Excellent planning and project management skills; ability to effectively handle priorities to meet requirements and deadlines in a dynamic and fast-paced environment, while working on different projects simultaneously

Responsibilities

Plan, review, and revise functional configuration, customizations, automation and enhancements, system maintenance, and business process testing, which includes running custom fields, forms, records, workflows, searching and reporting, and user roles to support business requirements
Build and maintain reporting, integrations, and automation workflows to improve data flow and operational efficiency
Research and resolve issues, design new workflows
Provide thought leadership in best practices and provide solutions
Maintain knowledge of the latest technology and software for integration to improve the process and user interaction with the systems
Lead new releases, test updates, and effectively roll out new features
Ability to work in a rapidly changing environment
Ability to communicate clearly and concisely; ability to lead discovery interviews to understand business problems and desired outcomes
Ability to work independently with minimal guidance
Act as liaison with Third-Party Vendor Support
Provide internal, ongoing system/technical support to users
Identify, evaluate, and recommend other key technologies required to support and improve the business process centered on the ERP ecosystem
Provide reporting and partner with FP&A to deliver insights, improve data integrity, and streamline financial analysis
Drive end-to-end Order-to-Cash (O2C) execution across billing, payments, and revenue operations

Benefits

Generous performance-based bonus plans to all eligible employees
Rich medical, dental, and vision coverage
Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)
Quarterly all-company wellness days where everyone takes a pause together
Country-specific holidays plus a day off for your birthday
One-time home office stipend
Annual professional development budget
Quarterly well-being stipend
Considerable paid parental leave
Employee referral bonus program
Other benefits (life/AD&D, disability, EAP, etc. varies by country)