Senior Application Analyst

Abbott•Madison, WI

About The Position

At Abbott Cancer Diagnostics, the Senior Application Analyst supports the mission to advance cancer detection and treatment guidance. The role works on business systems design and configuration, upgrades, and improvements for assigned technology platforms. As a primary support contact for application end users, the analyst identifies and resolves issues in the application area, including issues that affect other application teams. The analyst performs impact analysis for requested changes, builds and tests system changes, and identifies opportunities to improve platform performance and enable business processes. The position also mentors junior analysts, answers questions, and may delegate activities to other analysts. The role works with business stakeholders, software vendor implementation staff, project leadership, end users, and cross-functional teams to deliver and support technology solutions. The position works during normal business hours and may require on-call availability, including nights and weekends. Travel is approximately 5% of working time. The role requires prolonged computer use and sitting, and the ability to lift up to 10 pounds for approximately 5% of a typical workday.

Requirements

Bachelor’s degree in Computer Science, Management Information Systems, or a related field; alternatively, a high school degree or GED and 4 years of relevant experience in lieu of a bachelor’s degree.
At least 5 years of experience developing or configuring technology solutions in an application analyst or project delivery role.
Subject Matter Expert in at least one of these areas: patient identification workflows in a healthcare setting, revenue cycle, CRM and MyChart, Patient Registration, or lab order entry.
Possess or be able to obtain relevant Epic software application certification within 8 weeks of hire.
Authorization to work in the United States without sponsorship.
Ability to perform the essential duties with or without accommodation.
Ability to work normal business hours and on-call, potentially including nights and weekends.
Strong problem-solving, analytical, organizational, interpersonal, and communication skills.
Ability to communicate clearly and concisely with project leadership, subject matter experts, and key stakeholders.
Ability to learn new software applications, adapt to change and ambiguity, and persevere under stress and time pressure.
Ability to operate a telephone system, computer keyboard, and printer.
Ability to lift up to 10 pounds for approximately 5% of a typical working day.
Ability to work in front of a computer screen and/or type for approximately 90% of a typical working day.
Ability to comply with applicable personal protective equipment requirements.
Ability to travel approximately 5% of working time.

Nice To Haves

Applicable Epic certifications, with preference for Epic Cheers, MyChart, and Care Everywhere.
Experience configuring business systems software in life sciences, healthcare, or a related industry.
Professional working knowledge of healthcare or biotechnology.
Professional working knowledge of agile delivery methodologies.

Responsibilities

Lead estimation of enhancement and support requests.
Guide workflow design, configure and test system changes, and analyze technical issues.
Coordinate with business systems stakeholders and software vendor implementation staff to align business needs with system changes.
Understand operational needs and identify opportunities to improve workflows through technology.
Participate in training and work with end users.
Troubleshoot problems and questions, and provide end-user support for issues entered into tracking systems.
Review project and issue status with project leadership.
Assign or delegate configuration and other activities to Application Analysts or Managed Services team members.
Act as delegate for the Applications Manager in incident or problem resolution.
Mentor peers and provide leadership in solving problems, including those outside their normal responsibilities.
Lead internal process design and documentation to support continuous improvement for the IT department or team.
Uphold company mission and values and support compliance with Quality Management System policies and procedures.
Work within a cross-functional team and adapt to changing end-user business needs.
Take ownership of work and complete assignments accurately, efficiently, and on time.