Senior Application Analyst

Broadview Federal Credit Union•Albany, NY

1d•$91,134 - $116,196•Onsite

About The Position

The Senior Application Analyst serves as a trusted advisor and subject matter expert for enterprise applications, partnering with business stakeholders to optimize technology solutions, improve business processes, and deliver measurable business value. The role supports, enhances, and continuously improves assigned applications, using technical expertise and business acumen to align solutions with organizational objectives and operational needs. The position reports to an IT Applications Manager and partners with business leaders and stakeholders to align technology with operational and strategic objectives. The analyst combines application expertise, business acumen, and consultative problem-solving to maximize the value of enterprise applications and drive continuous improvement. This role is onsite at 4 Winner's Circle, Albany, NY, and applicants must be local to Albany. Participation in an on-call support rotation may be required.

Requirements

Bachelor's degree in Computer Science, Information Systems, Information Technology, or a related discipline; an equivalent combination of education and experience may be considered.
At least 5 years of experience supporting enterprise software applications in an Information Technology environment.
Strong analytical and problem-solving abilities, including the ability to resolve complex business and technical challenges.
Ability to build credibility, communicate effectively, and influence stakeholders across business and technical teams.
Strong understanding of business process analysis and continuous improvement methodologies.
Ability to manage multiple priorities and initiatives in a dynamic environment.
Commitment to continuous learning, collaboration, and customer service excellence.
Must be local to Albany, NY, for the required onsite position.

Nice To Haves

Experience in banking, financial services, or a similarly regulated environment.
Experience supporting core banking, lending, or related financial applications such as Fiserv DNA, MeridianLink, Temenos, or similar platforms.
Experience leading system enhancements, upgrades, testing initiatives, and vendor engagements.
Fluency in a second language in addition to English is highly encouraged.

Responsibilities

Develop partnerships with business leaders and stakeholders, advising on application capabilities, technology opportunities, and solution options.
Understand business strategies, objectives, processes, and challenges.
Identify technology-driven opportunities to improve efficiency, user experience, risk mitigation, and business value.
Translate business needs into technology strategies, system enhancements, and process improvements.
Align business stakeholders and technical teams to support successful solution delivery and technology adoption.
Act as the primary subject matter expert for assigned applications and business areas.
Administer, configure, maintain, and support enterprise banking, lending, and business applications.
Monitor and maintain application stability, performance, security, and reliability; troubleshoot issues and identify root causes.
Liaise with application vendors regarding support requests, incidents, upgrades, and enhancements.
Support daily application operations, administration, end users, business analysis, and issue resolution.
Participate in an on-call support rotation as required.
Align application roadmaps, technology strategies, and enhancement priorities with business objectives.
Identify and implement technology solutions, process improvements, and workflow automation opportunities.
Lead application enhancements and small-to-medium-sized technology initiatives.
Participate in larger enterprise projects as a technical lead, subject matter expert, or business partner representative.
Coordinate functional, integration, regression, and user acceptance testing.
Ensure system changes comply with organizational change management policies and procedures.
Work with vendors and internal stakeholders to evaluate, implement, and optimize functionality and enhancements.
Mentor team members, support onboarding and knowledge transfer, and contribute to cross-training.
Develop and maintain application documentation, workflows, procedures, standards, and operational practices.
Work with team leadership to improve processes, knowledge sharing, and operational excellence.
Stay informed about emerging technologies, industry trends, and vendor product roadmaps.
Identify opportunities to modernize applications, improve system utilization, and enable organizational growth, efficiency, and digital transformation.