Senior Application Analyst

Allied Solutions LLC•Carmel, IN

About The Position

The Senior Application Analyst coordinates and supports the System Development Life Cycle (SDLC) by coordinating releases, understanding priorities, and ensuring the cross-functional team focuses on work that aligns with the strategy and objectives created by the Application Management leadership. This role collaborates with internal and external users to ensure business units and external clients meet their objectives using technology.

Requirements

Minimum of 3-4 years of work-related experience required.
Aptitude to learn and navigate multiple system applications
Project-management Skills
Proven client-facing presentation skills (virtual, phone, and in person)
Strong organizational skills to prioritize and coordinate multiple client implementations
Excellent written, oral, interpersonal, and listening skills essential
Strong documentation skills.
Ability to troubleshoot problems and/or issues; Strong ability to deal with problems involving several variables in non-standardized situations
Ability to prioritize and manage multiple clients and issues effectively
Ability to effectively and professionally present information and ideas in user-friendly, non-technical language in one-on-one and small-group situations to project teams, stakeholders, external partners or clients, and other employees of the organization.
Above-average computer skills, including Microsoft Office products.
Ability to train internal and external clients on the technology solutions
Ability to deal with ambiguity and derive the optimum business result
Ability to work independently or as part of a team
Self-starter interested and motivated to learn and continuously improve

Nice To Haves

Bachelor's degree (in technology management or similar area) preferred.
Knowledge of financial services products and service, a plus

Responsibilities

Leads user support by providing work direction and training for team members and working with complex, large, high-impact, or high-visibility users on multiple applications.
Provides application customization and user rights using admin-level access rights.
Ensures data integrity using in-depth knowledge of applications, enterprise data, and potential impacts of changes.
Understands the overall release project, aims, and goals to effectively deliver on them.
Creates and manages task lists and tracking throughout the application life cycle.
Creates and maintains requests and business rules, completes assigned tasks, creates and executes test plans, organizes tasks for assignment to other team members and outside resources, understands and prioritizes issues during releases, and documents and elevates as needed.
Works with Business Technology Management and/or the Project Manager to complete work needed to deliver project goals in a timely manner and on budget.
Provides tier-two level support for user-reported issues.
Reviews previous support requests to find system enhancements that can prevent common user errors or issues.
Keeps up to date on new functionality and knowledge released through applications and other resources.
Provides support to team members in training or at a more junior level.
Identifies and organizes plans to ensure best practices are applied in the delivery and maintenance of training for Business Technology supported applications.
Works with resources such as Allied Marketing, SEO, Walk Me, and the BRMs, and Product Managers.
Creates training materials and works with the Business Technology team to build competencies in training for internal and external clients.
Identifies prevalent user issues and makes recommendations regarding training programs to address these issues.
Ensures user adoption, customer satisfaction, and optimal system use.
Consults with business areas to provide reports and dashboards and aids business areas on data analysis.
Creates dashboards using dashboard applications.