Senior Application Analyst

Abbott•Madison, WI

6d•Onsite

About The Position

At Abbott Cancer Diagnostics, the Senior Application Analyst supports business systems design, configuration, upgrades, and improvements for assigned technology platforms. The role serves as a primary support contact for application end users, identifies and resolves application issues—including issues affecting other application teams—and evaluates the impact of requested changes. The analyst builds and tests system changes and identifies opportunities to improve platform performance and enable business processes and requirements. The Senior Application Analyst mentors junior analysts, supports their questions, and may delegate work to other analysts. The role works with business stakeholders, software vendors, project leadership, end users, and cross-functional teams to align business needs with system changes and improve operational workflows. It also supports the company’s mission and values and complies with Quality Management System policies and procedures. The position is based in Madison, Wisconsin, and includes approximately 5% travel. Work may take place during normal business hours and on-call, with potential for nights and weekends. The role involves prolonged computer work and sitting, and requires the ability to lift up to 10 pounds and comply with applicable personal protective equipment requirements.

Requirements

Bachelor’s degree in Computer Science, Management Information Systems, or a related field; alternatively, a high school degree or GED and 4 years of relevant experience in lieu of a bachelor’s degree.
At least 5 years of experience developing or configuring technology solutions in an application analyst or project delivery role.
Subject matter expertise in at least one of these areas: patient identification workflows in a healthcare setting, revenue cycle, CRM and MyChart, Patient Registration, or lab order entry.
Possession of, or ability to obtain, relevant Epic software application certification within 8 weeks of hire.
Authorization to work in the United States without sponsorship.
Ability to perform the essential duties with or without accommodation.
Ability to work normal business hours and on-call, with potential for nights and weekends.
Ability to operate a telephone system, computer keyboard, and printer.
Ability to lift up to 10 pounds for approximately 5% of a typical working day.
Ability to work in front of a computer screen and/or type for approximately 90% of a typical working day.
Ability to comply with applicable personal protective equipment requirements.
Ability to work through difficult situations, overcome obstacles, and perform under stress and time pressure.
Adaptability, openness to change, and ability to work in ambiguous situations and respond to new information or unexpected circumstances.

Nice To Haves

Applicable Epic certifications, with preference for Epic Cheers, MyChart, and Care Everywhere.
Experience configuring business systems software in life sciences, healthcare, or a related industry.
Professional working knowledge of healthcare or biotechnology.
Professional working knowledge of agile delivery methodologies.

Responsibilities

Lead estimation of enhancement or support requests.
Guide workflow design; configure and test system changes; and analyze technical issues.
Work with business systems stakeholders and software vendor implementation staff to align business needs with system changes.
Understand operational needs and direct organizational workflows; proactively identify workflow improvements enabled by technology.
Participate in training and work with end users.
Troubleshoot problems and questions and provide end-user support for issues submitted through tracking systems.
Review project and issue status with project leadership.
Assign or delegate configuration and other activities to Application Analysts or Managed Services team members.
Act as a delegate for the Applications Manager in incident or problem resolution.
Mentor peers and provide leadership in solving problems, including those outside normal responsibilities or scope.
Lead internal process design and documentation to support continuous improvement for the IT department or team.
Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
Support and comply with Quality Management System policies and procedures.
Work within a cross-functional team and adapt to changing end-user business needs.
Take ownership of work and complete it in a timely, accurate, and efficient manner; identify and seek out additional tasks and help others.
Communicate clearly and concisely with project leadership, subject matter experts, and key stakeholders.
Learn new software applications and apply strong problem-solving, analytical, organizational, interpersonal, and communication skills.
Travel approximately 5% of working time.