Senior Analyst (Hybrid)

RTX•Cedar Rapids, IA

1d•Hybrid

About The Position

The Senior Analyst works with infrastructure technologies including servers, clients, networking, and firewalls as part of cross-functional teams. The role builds relationships with customers and peers, helps drive escalations to resolution, and contributes to internal process improvements using LEAN/ACE/CORE practices. The analyst applies technical knowledge to resolve service requests and restore services, assists with implementing technical solutions for assigned projects, and supports Tier 1 and Tier 2 infrastructure teams. The position also offers opportunities to build relationships with Digital Technology peers across the United States, communicate with Engineering leadership, assess project return on investment, and shape projects with loosely defined requirements. This is a hybrid role, with work performed regularly both onsite and offsite; the onsite schedule is determined in partnership with the employee’s leader. U.S. citizenship is required because only U.S. citizens may access information under the program or contract.

Requirements

Typically requires a university degree and a minimum of 2 years of prior relevant experience, or an advanced degree.
U.S. citizenship is required.
Experience supporting technology in a professional environment.
Experience in desktop support, server administration, Linux systems support, networking, or compliance frameworks such as NIST 800-53; Linux systems support is preferred and networking is noted as important.

Nice To Haves

Technology certifications, such as systems administration or cloud certifications.
Security certifications, such as Security+ or CISSP.
Government security clearance (Collateral/Secret).
Linux systems support experience.

Responsibilities

Work with one or more of the following technologies: servers, clients, networking, and firewalls.
Collaborate with other organizational members as part of a cross-functional team.
Build strong relationships with customers and peers.
Assist in driving escalations to resolution.
Participate in improving internal processes using LEAN/ACE/CORE.
Use technical knowledge and experience to facilitate resolution of service requests and restoration tickets.
Assist with implementing technical solutions for assigned projects.
Provide support for Tier 1 and Tier 2 infrastructure teams.

Benefits

Medical, dental, and vision insurance.
Three weeks of vacation for newly hired employees.
401(k) plan with employer matching and a separate employer retirement contribution, including a Lifetime Income Strategy option.
Tuition reimbursement program.
Student Loan Repayment Program.
Life insurance and disability coverage.
Optional pet, home and auto, additional life and accident, critical illness, group legal, and identity theft protection coverages.
Birth, adoption, and parental leave benefits.
Fertility and family planning benefits through Ovia Health.
Adoption assistance.
Autism benefit.
Employee Assistance Plan, including up to 10 free counseling sessions.
Healthy You incentives and wellness rewards program.
Virtual doctor visits through Doctor on Demand.
Child and elder care services through Bright Horizons.
Second-opinion medical services through Teladoc Medical Experts.
Flexible spending accounts.
Flexible work schedules.
Paid time off and holidays.
Annual short-term and/or long-term incentive compensation programs may be available depending on position level and collective-bargaining coverage; payments are not guaranteed.