Senior Analyst (Hybrid)
About The Position
The Senior Analyst will support digital technology infrastructure, working with one or more of the following: servers, clients, networking, and firewalls. The role provides technical support to Tier 1 and Tier 2 infrastructure teams, facilitates resolution of service requests and restoration tickets, assists with escalations, and helps implement technical solutions for assigned projects. The analyst will work cross-functionally, build relationships with customers and peers, and contribute to internal process improvement efforts using LEAN, ACE, and CORE. The position also involves collaborating with digital technology peers across the United States and communicating with engineering leadership. The role is hybrid, with work regularly performed both onsite and offsite; the onsite/offsite ratio is determined in partnership with the leader. U.S. citizenship is required.
Requirements
- Typically requires a university degree and a minimum of 2 years of prior relevant experience, or an advanced degree.
- U.S. citizenship is required.
- Experience supporting technology in a professional environment.
- Desktop support and server administration experience.
- Networking experience.
Nice To Haves
- Linux systems support.
- Knowledge of compliance frameworks such as NIST 800-53.
- Technology certifications, such as systems administration or cloud certifications.
- Security certifications, such as Security+ or CISSP.
- Government security clearance (Collateral/Secret).
Responsibilities
- Work with one or more of the following technologies: servers, clients, networking, and firewalls.
- Work regularly with other members of the organization as part of a cross-functional team.
- Build strong relationships with customers and peers.
- Assist in driving escalations to resolution.
- Participate in improving internal processes using LEAN, ACE, and CORE.
- Use technical knowledge and experience to facilitate resolution of service requests and restoration tickets.
- Assist with implementing technical solutions for assigned projects.
- Provide support for Tier 1 and Tier 2 infrastructure teams.
Benefits
- Medical, dental, and vision insurance.
- Three weeks of vacation for newly hired employees.
- 401(k) plan with employer matching funds and a separate employer retirement contribution.
- Tuition reimbursement program.
- Student Loan Repayment Program.
- Life insurance and disability coverage.
- Optional pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal coverage, and identity theft protection.
- Birth, adoption, and parental leave benefits.
- Fertility and family planning benefits.
- Adoption assistance.
- Autism benefit.
- Employee Assistance Plan, including up to 10 free counseling sessions.
- Wellness rewards program.
- Virtual doctor visits.
- Child and elder care services.
- Medical second opinion program.
- Flexible spending accounts.
- Flexible work schedules.
- Paid time off and holidays.
- Potential annual short-term and/or long-term incentive compensation, depending on position level and other factors.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
