Senior Analyst, Specialty Compliance and Ethics

Walmart • Bentonville, AR

4d • Onsite

About The Position

As a Senior Analyst on the Privacy Operations team, you will be focused on several aspects of the company’s compliance with consumer privacy request submissions made under the California Consumer Privacy Act (CCPA) and other privacy related legislation. These focus areas include process and workflow monitoring, identity verification, report review and redaction, inbox management, and more. You’ll collaborate with different technical support teams to identify and address issues, all while working directly with a team of four other privacy professionals to support our overall privacy effort across the company. This position will be fully onsite in Bentonville, AR. You’ll make an impact by providing and supporting the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities, including application development and other agentic enhancements. You will manage requests related to complaints or privacy and records issues; coordinate the development of standardized responses to specific concerns related to privacy and records; and escalate complaints and concerns as appropriate. You will develop department guides, procedures, reports, and other communications related to privacy and records best practices. You will run and analyze reports to identify instances of problem areas leading to potentially unfulfilled requests. You will identify problems in workflows and coordinate with technical support teams to resolve issues. You will manage inboxes to ensure timely responses to customer inquiries and the processing of privacy requests. You will maintain and create necessary email and postal response templates. You will review submitted identity and authorized agent documentation. You will identify required postal and electronic customer communications and assist with daily processing. You will assign and process postal tasks and update systems with necessary request statuses, notes, and documentation. You will conduct a review of assigned customer disclosure reports and make necessary redactions according to guidance. You will analyze and assign disclosure reports to staff aug vendors to execute review, as needed. You will perform escalation review (second level review) of all customer disclosure reports escalated from staff aug vendors. You will perform quality control review for a sample of disclosure reports to ensure accuracy and provide feedback to reviewers. You will coordinate with technical support teams to resolve issues and prevent backlog.

Requirements

• Bachelor's degree in Business Administration, Computer Science, Criminal Justice, or related field OR 2 years’ experience in security, investigations, operational management, compliance, legal, privacy, or related field.
• Bachelor's degree in Business, Human Resources, or related field OR 2 years’ experience in compliance, ethics, legal, project management, or related area.

Nice To Haves

• CIPM credential (certified information privacy manager) or CIPP/US or other CIPP designations
• Experience dealing with different workflows, processes, and diagrams
• Strong attention to detail
• Teachable and work well in a team setting
• Technical writing experience
• Customer Research, Data Analysis and Insights
• Masters: Business Administration
• Project Management - Project Management Professional - Certification

Responsibilities

• Providing and supporting the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities, including application development and other agentic enhancements.
• Managing requests related to complaints or privacy and records issues; coordinating the development of standardized responses to specific concerns related to privacy and records; escalating complaints and concerns as appropriate.
• Developing department guides, procedures, reports, and other communications related to privacy and records best practices.
• Running and analyzing reports to identify instances of problem areas leading to potentially unfulfilled requests.
• Identifying problems in workflows and coordinate with technical support teams to resolve issues.
• Managing inboxes to ensure timely responses to customer inquiries and the processing of privacy requests.
• Maintaining and creating necessary email and postal response templates.
• Reviewing submitted identity and authorized agent documentation.
• Identifying required postal and electronic customer communications and assist with daily processing.
• Assigning and processing postal tasks and updates systems with necessary request statuses, notes, and documentation.
• Conducting review of assigned customer disclosure reports and makes necessary redactions according to guidance.
• Analyzing and assigning disclosure reports to staff aug vendors to execute review, as needed.
• Performing escalation review (second level review) of all customer disclosure reports escalated from staff aug vendors.
• Performing quality control review for sample of disclosure reports to ensure accuracy and provides feedback to reviewers.
• Coordinating with technical support teams to resolve issues and prevent backlog.

Benefits

• Incentive awards for performance
• 401(k) match
• Stock purchase plan
• Paid maternity and parental leave
• PTO
• Multiple health plans
• Medical coverage
• Vision coverage
• Dental coverage
• 401(k)
• Company-paid life insurance
• Parental leave
• Family care leave
• Bereavement
• Jury duty
• Voting leave
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
• Walmart-paid education benefit program (Live Better U) for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior