Sr Analyst, Shared Services

Crash Champions•,

1d•$75,000 - $95,000

About The Position

The Senior Analyst, Shared Services provides advanced financial analysis, reporting, and operational support for accounts receivable across Crash Champions’ multi-state collision repair network. The role analyzes receivable activity involving insurance carriers, direct repair program partners, fleet and dealer accounts, and individual customers to identify trends, improve financial performance, and support business decisions. The position oversees analysis and reporting related to accounts receivable aging, reserves, factoring and settlements, payment trends, deductible and supplement recovery, and write-offs and adjustments. It serves as a senior technical resource for complex account discrepancies and provides guidance to analysts and cash application specialists. Working with Finance, Operations, and other teams, the Senior Analyst supports process improvements, accurate reporting, reduced days sales outstanding (DSO), and timely resolution of outstanding receivables.

Requirements

Three to five years of experience in financial analysis, accounting, or accounts receivable, including financial reporting, reconciliations, and complex account analysis.
Advanced proficiency in Microsoft Excel, including pivot tables, lookup functions, formulas, and analysis of large data sets.
Proficiency in Microsoft Office applications, including Word, PowerPoint, and Outlook.
Strong understanding of accounts receivable processes, financial reporting, revenue cycles, and general ledger reconciliation.
Knowledge of billing practices, pricing structures, and financial or operational management systems.
Strong analytical, critical-thinking, and problem-solving skills, including the ability to research complex financial discrepancies and identify effective solutions.
Excellent written and verbal communication skills, including the ability to present financial information and recommendations to financial and non-financial stakeholders.
Strong interpersonal and collaboration skills, including the ability to work across departments and provide guidance to team members.
Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced, high-volume environment.

Nice To Haves

Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
Experience with business intelligence and reporting tools.
Experience in collision repair, automotive services, healthcare, or another industry involving third-party payers, deductibles, and complex receivable adjustments.
Experience supporting multi-location operations or organizations experiencing growth through acquisitions.

Responsibilities

Develop, maintain, and distribute accounts receivable reports, including aging by carrier and location, days sales outstanding (DSO), cash application activity, and unapplied cash balances.
Perform daily reporting, reconciliation, and analysis related to factoring processes and settlement activity.
Prepare month-end accounts receivable schedules, reserve analyses, exception reports, and reconciliations for the general ledger close process.
Analyze carrier payment trends, deductible and supplement recovery, write-offs, and adjustments to identify opportunities to improve collections and financial performance.
Develop reports and improve reporting processes by establishing consistent data sources, methodologies, and controls.
Validate financial reports against source systems and general ledger balances, ensuring data integrity and documenting reporting methodologies and assumptions.
Research and resolve complex accounts receivable discrepancies, payment disputes, and reconciliation issues; identify root causes and recommend corrective actions.
Provide guidance, mentoring, and work-review support to analysts and cash application specialists.
Identify, recommend, and implement process improvements and automation opportunities across billing, collections, and cash application.
Partner with Information Systems to evaluate and implement enhancements to estimating, management, and financial systems affecting accounts receivable processes and reporting.
Collaborate with Finance, Billing, Estimating, Operations, Collections, and Information Systems to investigate discrepancies, address recurring issues, and implement sustainable solutions.
Monitor corrective actions through resolution, evaluate improvement effectiveness, and escalate recurring issues as appropriate.
Support internal and external stakeholders with billing inquiries, payment discrepancies, and account-related concerns.
Support internal and external audits by preparing documentation, maintaining procedures, and ensuring compliance with accounts receivable internal controls.
Monitor accounts receivable performance indicators and provide leadership with insights and recommendations to improve collections, reduce outstanding balances, and strengthen financial reporting.