Senior Analyst, Project Management

CVS Health•Washington, NV

4d•$46,988 - $122,400

About The Position

Responsible for directing all aspects of customer benefit plan implementation for self-funded new business clients. The role partners with internal and external stakeholders to proactively identify and address implementation issues, serving as the single point of contact for benefit plan implementation. It coordinates project deliverables and implementation tasks, develops and executes implementation strategies aligned with customer expectations, and ensures strategies comply with performance guarantee arrangements. The Senior Analyst engages team members to complete their responsibilities, evaluates requested customer exceptions and develops reasonable alternatives that address client needs while minimizing effects on systems and operations, and uses customer feedback to support continuous quality improvement.

Requirements

At least 2 years of project management and client-facing experience.
Negotiation and conflict-resolution skills across various organizational levels.
Ability to remain flexible and focused during stressful situations.
Attention to detail and accuracy while maintaining focus on overall project deliverables.
Ability to express complex concepts clearly and concisely.
Strong organization and ability to prioritize multiple assignments quickly while producing high-quality results.
High school diploma or GED and equivalent work experience.

Nice To Haves

At least 1 year of health plans and benefits experience.
Salesforce experience.
Experience with Microsoft Teams, Excel, and Outlook.
Comprehensive understanding of and strong association with Aetna organizations representing products, services, administration, operations, and systems.
Associate degree preferred.

Responsibilities

Direct all aspects of customer benefit plan implementation for self-funded new business clients.
Partner with internal and external stakeholders to identify and address critical implementation issues and meet or exceed customer expectations.
Serve as the single point of contact for benefit plan implementation.
Mediate and coordinate resolution of project deliverables and implementation-related tasks.
Develop and execute implementation strategies consistent with customer expectations.
Ensure implementation strategies are administered in accordance with performance guarantee arrangements.
Engage team members to follow through on their responsibilities.
Evaluate the impact of customer-requested exceptions and develop alternatives that meet client needs while minimizing impact on systems and operations.
Solicit and assess internal and external customer feedback to improve individual performance and the overall implementation process.