Senior Analyst, Project & Change Management
About The Position
Mastercard Services, the professional services arm of Mastercard, provides payments-focused consulting, marketing, platforms, information, loyalty, and risk management services to financial institutions, retailers, and governments worldwide. The Services team is a key differentiator for Mastercard, delivering innovative solutions that help customers grow and transform their businesses. As part of the Insights & Enablement team, the Senior Analyst, Project & Change Management will support the successful delivery of strategic initiatives by partnering with business stakeholders to define requirements, manage projects, coordinate change activities, and ensure successful implementation of business and technology solutions. This role combines business analysis, project coordination, and change management responsibilities to drive operational excellence and support organizational transformation.
Requirements
- Proven experience in business analysis, project management, program management, or change management roles.
- Experience partnering with business and technology teams to define requirements and deliver business solutions.
- Strong understanding of project management methodologies and software development lifecycle practices.
- Experience supporting cross-functional initiatives and managing multiple priorities simultaneously.
- Ability to develop project plans, coordinate implementation activities, and track project deliverables.
- Experience supporting organizational change, stakeholder engagement, communications, and training activities.
- Strong analytical and problem-solving skills with the ability to evaluate business needs and recommend solutions.
- Excellent verbal and written communication skills, including the ability to develop presentations and executive communications.
- Strong relationship management and stakeholder engagement capabilities.
- Self-starter with strong organizational skills and the ability to work independently with minimal supervision.
- Proficient in Microsoft Office tools, including Word, Excel, and PowerPoint.
- Ability to influence stakeholders, manage competing priorities, and deliver results in a fast-paced environment.
- Bachelor's degree or equivalent work experience required.
Nice To Haves
- Advanced degree preferred.
- Experience working in financial services, payments, technology, or consulting environments preferred.
Responsibilities
- Partner with business owners and stakeholders to understand business needs, identify opportunities, and define business and functional requirements.
- Coordinate and participate in the review, enhancement, testing, documentation, and implementation of new products, services, and business initiatives.
- Work closely with technology teams to translate business requirements into effective solutions and ensure successful delivery.
- Develop project plans, timelines, and implementation activities to support the successful execution of strategic initiatives.
- Monitor project progress, identify risks and issues, and coordinate resolution activities to maintain project objectives.
- Support change management efforts, including stakeholder communications, impact assessments, training coordination, business readiness activities, and implementation planning.
- Ensure timely and accurate communication with project teams and stakeholders throughout the project lifecycle.
- Coordinate and document user acceptance testing (UAT), ensuring successful validation of business requirements.
- Evaluate business requests, assess feasibility, identify alternatives, and recommend optimal solutions.
- Prepare and present project updates, business recommendations, and implementation documentation to stakeholders and leadership.
- Ensure adherence to project management methodologies, governance standards, and operational processes.
- Coordinate implementation of new or revised business processes, policies, and procedures.
- Facilitate knowledge transfer, documentation management, and continuous process improvement initiatives.
Benefits
- insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- flexible spending account and health savings account
- 16 weeks of new parent leave
- up to 20 days of bereavement leave
- 80 hours of Paid Sick and Safe Time
- 25 days of vacation time
- 5 personal days
- 10 annual paid U.S. observed holidays
- 401k with a best-in-class company match
- deferred compensation for eligible roles
- fitness reimbursement or on-site fitness facilities
- eligibility for tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Senior
