Senior Change Management Analyst

J. Paul Getty Trust, The • Los Angeles, CA

2d • $85,422 - $113,185

About The Position

Getty is seeking an experienced senior change management professional to join its growing change management practice in Getty Digital. This role will serve as a senior member of the Change Management team, providing change management expertise to ongoing major projects and initiatives within Getty’s Digital Roadmap. The individual will utilize their expertise in change management methodologies, stakeholder engagement, training methods, and communication strategies to drive successful adoption. Additionally, they will consult with and educate staff across the organization on change management best practices and work to build staff capacity to perform change management. This is a three-year limited-term position. The initial portfolio will focus on two major initiatives: the Unified Visitor Experience project (including a Digital Signage Initiative and technology projects for parking experience improvement) and the Content and Collaboration in the Cloud (CCC) initiative, which aims to modernize digital content production, management, and collaboration by consolidating tools and optimizing Microsoft 365 platforms.

Requirements

• Bachelor's degree
• 5+ years experience in digital change management or related field
• A solid understanding of how people go through change and the change process
• Experience with and knowledge of change management principles, methodologies, and tools
• Excellent communication skills, both written and verbal
• Excellent active listening skills
• Ability to clearly articulate messages to a variety of audiences
• Ability to establish and maintain strong relationships
• Ability to influence others and move toward a common vision or goal
• Flexibility and adaptability; ability to work in ambiguous situations
• Forward-looking with a holistic approach
• Ability to plan strategy and tactics
• Problem-solving and root-cause identification skills
• Ability to work effectively at all levels of an organization
• Demonstrated success in communicating with, training, and evaluating staff, with a keen awareness of working with people from varied backgrounds and with varied abilities
• Capacity to work as a team player and collaborate with and through others
• Acute business acumen and understanding of organizational issues and challenges
• Familiarity with project management approaches, tools, and phases of the project lifecycle
• Experience with project management software, MS Office, and other tools for preparing training and communications, such as Adobe Creative Suite
• Demonstrated ability to develop complex written plans, reports, and communications
• Demonstrated ability to organize and deliver training sessions, interviews, and other engagement opportunities

Nice To Haves

• Change Management certification or completion of a Change Management program is highly preferred

Responsibilities

• Leverage change management methodology, processes, and tools to create strategies that support adoption of the changes required by a project or initiative
• Enable the design, development, delivery, and management of key communications
• Conduct impact analyses, assess change readiness, and identify key stakeholders
• Provide input, document requirements, and support the design and delivery of appropriate training programs
• Complete change management assessments
• Identify, analyze, and prepare risk mitigation tactics
• Consult with and coach project teams
• Create actionable deliverables for core change management plans, including the Sponsor Plan, Engagement Plan, Communications Plan, and Training Plan
• Support and engage senior leaders
• Coordinate efforts with other specialists
• Integrate change management activities into project plans
• Evaluate and help ensure user readiness
• Manage stakeholders
• Track and report issues
• Define and measure success metrics and monitor change progress
• Serve as a resource for junior team members
• Manage stakeholder alignment in collaboration with the project manager and sponsor
• Actively participate in change management forums and stay informed on best practices, emerging trends, and methodologies to drive successful organizational change

Benefits

• Medical, Dental and Vision insurance coverage, starting on date of hire. Getty pays 75%-95% of the premium, depending on the plan selected.
• 403(b) Employee Investment retirement plan – with up to 5% Getty Match
• Getty contribution of 6%, on behalf of employee, to 401(a) retirement account
• Educational Assistance and professional development
• Paid Vacation, Sick and Personal Days
• 12 Paid Holidays
• Many positions have bi-weekly Off-Fridays
• On-Site Fitness Center at Getty Center
• Community service opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Senior