Senior Analyst, Learning And Development
About The Position
The Senior Analyst, Learning and Development designs, develops, and delivers training programs aligned with business objectives. The role collaborates with stakeholders to identify learning needs, creates training materials, and evaluates program effectiveness using data analysis and feedback. It supports continuous improvement by implementing best practices and keeping training content current and impactful. The Senior Analyst builds partnerships across teams to promote operational excellence and improve associate performance, while supporting Walmart’s ethical standards and customer-focused results. The team delivers comprehensive training to Marketplace Seller Support associates so they can effectively assist sellers. It works to improve training quality and operational efficiency through innovative processes, clear communication, and continuous improvement in a professional, collaborative environment.
Requirements
- Bachelor’s degree in Business, Human Resources, Communications, Education, or a related field, or 2 years of experience in training, quality, knowledge management, contact center, or a related area.
- Experience designing and developing training materials and operational processes aligned with business needs.
- Ability to translate complex technical information into clear, concise learning content.
- Expertise in facilitating training sessions, conducting post-training audits, and implementing corrective action plans.
- Ability to collaborate with subject matter experts and stakeholders to validate and update training content.
- Ability to research, benchmark, and implement adult learning methodologies and tools.
- Strong communication and relationship-building skills.
- Commitment to continuous improvement and using data-driven insights to enhance learning programs.
Nice To Haves
- Experience in design.
- Project management experience.
- Experience supervising associates.
- Training and development experience.
Responsibilities
- Identify training needs and design training materials and operational processes, translating technical information into clear content.
- Facilitate project-team meetings to plan, develop, and implement training deliverables; manage timelines and corrective actions.
- Conduct post-training audits, communicate feedback to stakeholders, and oversee remediation plans to support training effectiveness.
- Collaborate with business units and training teams to deliver training, assess site readiness, and maintain communication channels for quality control.
- Research and implement innovative training methodologies and tools to enhance the learner experience and meet learning objectives.
- Provide guidance on best practices, support business solutions, and build stakeholder relationships.
- Use data-driven insights and continuous improvement to enhance learning programs.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase plan
- Company-paid life insurance
- Paid time off, including sick leave
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U education benefit, including tuition, books, and fees for eligible programs
- Performance-based bonuses
- Stock may be included as additional compensation for certain positions
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
