Senior Analyst, HR Technology

HOOPP (Healthcare of Ontario Pension Plan) • Toronto, ON

1d • CA$86,000 - CA$131,000

About The Position

The Senior HR Technology Analyst helps the HR function build and maintain a scalable, integrated, and future-ready HR technology foundation at HOOPP. This role supports the execution of the HR transformation roadmap through the design, development, testing, implementation, and optimization of Workday solutions and related HR technologies. As a member of the HR Technology & Operations team, the Senior HR Technology Analyst serves as a subject matter expert for HR technology solutions and partners closely with HR, IT, and business stakeholders to enhance employee experiences, improve operational efficiency, and drive adoption of new capabilities. The role also plays a key part in identifying and implementing opportunities to leverage automation, artificial intelligence, and emerging technologies across HR processes and services.

Requirements

• Experience with HRIS/HCM systems and core HR functions such as HCM, Absence, Learning, Benefits, Talent, and Security.
• Experience identifying and implementing process improvements, workflow automation, or technology-enabled solutions.
• Knowledge of automation, artificial intelligence, generative AI, or emerging HR technologies and their application within business processes.
• Strong analytical and problem-solving skills with the ability to translate business requirements into practical technology solutions.
• Experience collaborating with cross-functional stakeholders on technology initiatives and projects.
• Excellent communication and relationship management skills with a strong customer-focused mindset.
• Self-motivated, adaptable, and able to manage competing priorities in a fast-paced environment.
• A collaborative team player who promotes continuous improvement, innovation, and learning.

Nice To Haves

• Workday Functional Certifications and/or Workday Pro Certifications in one or more HCM modules.
• Experience with automation platforms such as Power Automate, ServiceNow workflows, RPA solutions, or similar technologies.

Responsibilities

• Maintain and support HR business processes within Workday.
• Define requirements and participate in all configuration, testing, and implementation activities to support projects and service requests.
• Create and maintain requirements documentation, configuration documentation, knowledge articles, and user guides to support system adoption.
• Liaise with IT and vendor consultants to support solution delivery and stay current on product enhancements and best practices.
• Help maintain the integrity and reliability of Workday, including security roles and group management.
• Serve as a subject matter expert for Workday business processes, configuration, testing, and troubleshooting.
• Participate in semi-annual Workday release testing and implement enhancements aligned with the HR Technology roadmap.
• Support internal HR users through demonstrations, training, documentation, and ongoing consultation.
• Provide Level 1 support to end users by triaging, resolving, routing, or escalating incidents and requests through ServiceNow.
• Identify and recommend opportunities to improve employee and manager experiences through self-service, automation, and process improvements.
• As the AI and automation SME for Human Resources, evaluate and implement opportunities to leverage automation, artificial intelligence, and emerging technologies across HR processes and services.
• Assist the Associate Director, Workday Solutions in planning and executing on an AI and automation strategy within Workday and beyond.
• Partner with HR, IT, and business stakeholders to assess new technologies, pilot innovative solutions, and support the adoption of AI-enabled capabilities.
• Research industry trends and best practices to identify opportunities that improve efficiency, effectiveness, and user experience across HR technology.

Benefits

• high-performance, people-focused culture
• equity, diversity, and inclusion are fundamental to our work environment and business success
• learning and development initiatives, including workshops, Speaker Series events and access to LinkedIn Learning
• membership in HOOPP’s world class defined benefit pension plan
• competitive, 100% company-paid extended health and dental benefits for permanent employees
• coverage supporting our team's diversity and mental health (e.g., gender affirmation, fertility and drug treatment, psychological support benefits of $2,500 per year, parental leave top-up, and a health spending account)
• optional post-retirement health and dental benefits subsidized at 50%
• yoga classes, meditation workshops, nutritional consultations, and wellness seminars
• the opportunity to make a difference and help take care of those who care for us, by providing a financially secure retirement for Ontario healthcare workers

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed