Analyst, HR Technology

TKO•New York, CT

7d•$67,500 - $90,000

About The Position

Join TKO’s global People Technology team as an Analyst responsible for the day-to-day management of People technology cases, Workday configuration, troubleshooting, and ongoing system maintenance. This role plays a critical part in ensuring incoming issues are reviewed, prioritized, resolved, and communicated effectively, while also supporting enhancements across the Workday Human Capital Management (HCM) system. The position partners closely with the broader People Technology and People Operations teams and reports to the Senior Manager, People Technology.

Requirements

3+ years of experience supporting Workday HCM, ideally across Core HR, Learning, Benefits, Recruiting, Time and Absence, and Talent and Performance Management.
Bachelor’s degree.
Strong experience in case management, with the ability to manage volume, prioritize effectively, and provide excellent follow-through.
Proven ability to handle Tier 1 and Tier 2 support queries with strong judgment, responsiveness, and attention to detail.
Strong customer service mindset with clear, adaptable communication skills.
Excellent time management and prioritization skills, with the ability to pivot quickly and manage competing deadlines.
Comfortable working independently while also collaborating effectively with team members and stakeholders.
Solid understanding of HR processes and business needs.
Creative and analytical approach to system issues, enhancement opportunities, and process improvement.
Demonstrated initiative in identifying opportunities to improve module performance, user experience, and operational efficiency.
Eagerness to learn, take ownership, and contribute to both day-to-day support and longer-term project delivery.

Responsibilities

Manage and own a high volume of People technology support cases, ensuring timely intake, prioritization, investigation, follow-up, and resolution.
Provide Tier 1 and Tier 2 troubleshooting and issue resolution support for end users across Workday Core HR, Learning, Benefits, Recruiting, Time and Absence, and Talent and Performance Management.
Identify case trends, recurring issues, and process gaps, and recommend system or process improvements based on findings.
Run point on configuration and system optimization related to Core HR business processes.
Create Workday reports and dashboards and demonstrate familiarity with calculated fields.
Participate in discovery, configuration, testing, and hyper-care support for Workday enhancements with various stakeholders.
Follow system change management methodologies to ensure audit compliance.
Utilize Workday system tools including EIBs and mass operations to expedite administrative functions.
Partner with the People Operations transactions team to strengthen their Workday self-service capabilities.
Contribute to process and procedure documentation and creating support training materials.