Senior Analyst, Customer Facing Supply Chain

VF Corporation•Denver, CO

9d•$73,440 - $91,800•Hybrid

About The Position

The Senior Analyst, Customer Facing Supply Chain is a flexible, cross-functional role supporting evolving needs across Wholesale (WHSL), Direct-to-Consumer (DTC), and Digital platforms (VF Portal). The role supports AMER transformation by combining data-driven insights, operational execution, and digital enablement, partnering across Supply Chain, Digital Technology (DT), and Brand teams to improve service performance, customer experience, and scalability.

Requirements

Bachelor’s degree in Supply Chain, Engineering, Business, or related field (or equivalent experience)
3–5+ years of experience in supply chain, customer operations, or digital platform support
Experience supporting cross-functional initiatives within established business or transformation frameworks
Strong analytical capabilities with experience in data analysis, KPI tracking, and reporting tools
Strong communication, problem-solving, and stakeholder management skills

Responsibilities

Serve as a flexible resource across AMER Customer Facing Supply Chain, supporting WHSL and DTC priorities based on evolving business needs
Support end-to-end order-to-cash processes, including order management, fulfillment, returns, and customer service workflows
Partner with Customer Service, Sales, Compliance, Credit, Logistics, and Distribution teams to identify and support implementation of operational improvements
Provide surge support for regional initiatives, peak periods, and transformation programs
Analyze operational and customer data across channels to identify trends, performance gaps, and improvement opportunities
Partner with Data & Analytics and DT to develop dashboards/reporting that improve visibility into order status, shipments, and customer interactions
Conduct root cause analysis on key operational issues (e.g., delays, cancellations, returns) to support continuous improvement
Support VF Portal operations, including issue triage, user adoption, and input into enhancement prioritization
Monitor portal usage, customer journeys, and adoption trends across customers and brands to improve self-service capabilities and experience
Support UAT, release readiness, and user enablement to ensure successful adoption of new digital capabilities
Ensure adherence to AMER service models and global VF process frameworks, while supporting regional optimization needs
Identify process inefficiencies and recommend improvements to enhance customer experience, service consistency, and scalability
Support cost-to-serve optimization initiatives through data-driven insights and process improvements
Act as a key liaison between business teams and Digital Technology, ensuring alignment on priorities and requirements
Partner with Brand, Customer, and Functional stakeholders to understand regional customer needs and operational challenges
Support development of training materials, communication, and documentation to enable adoption of new processes and tools