Senior Analyst – Coupa

Forgent•Columbus, OH

About The Position

The Senior Analyst – Coupa is the senior technical and functional owner of Forgent Power’s Coupa procure-to-pay platform. Reporting to the VP, Head of Enterprise Applications, this role sets the platform’s direction, leads configuration, security, and release management, owns integrations with the ERP and related applications, and partners with Finance and Procurement to improve efficiency, data integrity, and compliance throughout the procure-to-pay process. The role works independently with minimal direction and serves as a trusted advisor to IT, business process owners, and suppliers. As Forgent Power grows across its sites, the Senior Analyst will scale Coupa to support new locations, increased transaction volumes, and more mature spend controls. The role owns the platform roadmap and governance, administers and configures Coupa, supports procure-to-pay operations and supplier enablement, monitors integrations, develops reporting and controls, and leads training and change management. Work is primarily office-based with extended computer use. Periodic travel to Forgent Power locations in Columbus, Ohio; Vernon, California; and Dayton, Minnesota may be required. Some after-hours availability may be needed during system releases, month-end close, or critical issue resolution.

Requirements

Bachelor’s degree in Information Systems, Computer Science, Finance, Supply Chain, or a related field, or equivalent practical experience.
At least 5 years of hands-on experience administering or supporting enterprise procure-to-pay platforms, including at least 3 years as a Coupa administrator or analyst.
Demonstrated experience leading system implementations, module rollouts, or major enhancement projects from requirements through deployment.
Working knowledge of end-to-end procure-to-pay processes, including requisitioning, purchasing, receiving, three-way match, and invoice processing.
Advanced experience configuring approval chains, user roles, business rules, and integrations in Coupa.
Strong proficiency in Excel, including lookups, pivot tables, and data cleansing, and experience building system reports.
Strong written and verbal communication skills, with the ability to influence stakeholders and explain system behavior in plain language to non-technical users and leaders.

Nice To Haves

Coupa Admin certification, such as Coupa Certified Admin, or completion of Coupa University administrator coursework.
Experience in a manufacturing or industrial environment with direct and indirect spend.
Exposure to ERP integrations such as Oracle, SAP, Microsoft Dynamics, or Epicor, and integration monitoring tools.
Experience with Coupa Supplier Portal enablement, catalogs or punch-outs, Coupa Pay, or Expenses modules.
Experience supporting SOX or IT general controls environments and audit requests.
Experience with IT service management tools such as ServiceNow and formal change management processes.
Familiarity with integration patterns and tools such as APIs, SFTP file transfers, or middleware platforms.
Familiarity with BI tools such as Power BI.

Responsibilities

Own the Coupa platform roadmap in partnership with Finance and Procurement leadership, prioritizing enhancements, modules, and adoption initiatives according to business value.
Serve as the primary technical contact with Coupa, managing the customer success relationship, support escalations, and evaluation of new capabilities.
Establish and enforce platform governance standards, including configuration principles, change intake, and request prioritization.
Lead Coupa projects end to end, including module rollouts, site and acquisition onboarding, and process redesign, from requirements through testing, deployment, and hypercare.
Administer Coupa, including user provisioning, roles, permissions, approval chains, and access reviews.
Configure and maintain business rules, approval workflows, chart-of-accounts strings, lookups, custom fields, forms, and notification settings in alignment with Finance policy.
Manage Coupa release cycles and configuration changes through IT change management, including release-note review, impact assessment, testing, business sign-off, and communications before deployment.
Manage single sign-on, user lifecycle provisioning, and security settings in coordination with IT security and identity teams.
Maintain system documentation, including configuration logs, workflow maps, and standard operating procedures.
Act as the senior escalation point for Coupa issues involving requisitions, purchase orders, receiving, invoicing, and expenses; manage tickets and triage, resolve, or escalate issues as appropriate.
Monitor invoice exceptions, failed integrations, and stuck approvals; work with AP, Procurement, and requesters to clear backlogs and protect payment timeliness.
Partner with AP and Procurement to gather requirements, identify process gaps, and translate them into configuration or workflow changes that reduce manual work and cycle time.
Lead supplier enablement through the Coupa Supplier Portal and supplier-actionable notifications, promoting electronic PO and invoice transmission.
Maintain supplier, catalog, and master data quality with Vendor Master and Procurement teams, including punch-out and hosted catalog setup.
Support supplier onboarding workflows, including information collection, tax and banking documentation routing, and risk-related approvals.
Monitor and support integrations between Coupa, the ERP, and related systems, including error queues and scheduled jobs.
Troubleshoot data-flow errors with integration developers and ERP administrators, perform root-cause analysis, and validate fixes.
Participate in system enhancements, module rollouts, and acquisition or site integrations as the company grows.
Build and maintain Coupa reports and dashboards for spend, PO compliance, invoice cycle time, exception rates, and supplier enablement metrics.
Deliver recurring and ad hoc analysis to Finance, Procurement, and operational leaders to inform spend decisions and process improvement.
Support IT general controls and audit requirements, including segregation of duties, approval limit enforcement, user access reviews, change management evidence, and audit requests.
Develop and deliver training, job aids, and quick-reference guides for requesters, approvers, receivers, and AP users across company sites.
Mentor junior analysts, super-users, and site champions, building Coupa knowledge and support capability across the organization.
Onboard new users and sites and champion Coupa adoption and policy compliance.