Senior Analyst, Claims Litigation

Claims Management•Bentonville, AR

10d•Onsite

About The Position

The Senior Analyst, Claims Litigation, manages complex workers’ compensation and general liability claims with a focus on litigation risk and resolution. This role involves reviewing claim reports, coordinating with internal and external legal partners, and overseeing litigation strategies to ensure timely and compliant outcomes. The position requires negotiation expertise, claims adjudication within authority limits, and collaboration to establish claim value and settlement approaches. The analyst also mentors colleagues, supports process improvements, and ensures adherence to regulatory and company standards while maintaining accurate documentation and effective communication throughout the claims lifecycle. The Walmart Claims Services team expertly manages workers’ compensation and general liability claims with accuracy and professionalism. They review reports, verify documentation, and ensure timely resolution while complying with regulations. Collaborating with internal partners and external providers, the team supports claimants throughout the process. Focused on integrity and efficiency, they handle complex caseloads, escalate issues appropriately, and uphold company values. Committed to consistent service quality, the team fosters strong relationships and continuously improves processes to support Walmart’s mission and operational excellence.

Requirements

Extensive experience managing complex workers’ compensation and general liability claims, including litigation risk assessment and resolution.
Proficiency in litigation management, claims processing, and legal discovery to support timely and compliant claim adjudication.
Strong negotiation skills to effectively resolve claims with associates, customers, and legal representatives.
Ability to collaborate with internal leadership, in-house counsel, and outside counsel to align on strategy and claim valuation.
Knowledge of jurisdictional statutes, regulatory requirements, and insurance reporting standards.
Demonstrated capability to mentor associates and lead continuous improvement initiatives in claims handling.
High school diploma, GED, or equivalent and 2 years’ experience in claims handling.
4 years’ experience in claims handling, including experience with complex or litigated workers’ compensation or general liability claims.
Current or prior (within last 3 years) Property & Casualty Adjuster License.

Nice To Haves

Bachelor’s degree in Risk Management, Insurance, Business Administration, Legal Studies, or related field
Industry designations (e.g., AIC, WCCP)
Doctorate: Law
Masters: Business Administration

Responsibilities

Review initial claim reports to determine compensability and identify potential fraud indicators for escalation.
Manage complex workers’ compensation and general liability claims, focusing on litigation risk and resolution strategies.
Collaborate with leadership and counsel to establish claim value, align strategy, and oversee outside counsel performance.
Prepare and present claims in reviews to refine strategy and secure settlement authority.
Authorize payments, establish reserves, and ensure compliance with regulatory and internal requirements.
Negotiate claim settlements and communicate effectively with injured parties and legal representatives.
Mentor associates on claims handling and litigation processes, supporting continuous improvement initiatives.

Benefits

Competitive pay
Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
Walmart-paid education benefit program (Live Better U) for full-time and part-time associates