Sr Analyst-Business Development

American Express • New York, NY

10d

About The Position

Amex Digital Labs catalyzes digital innovation at American Express by originating, incubating, and managing emerging products and platforms. The Global Digital Payments Business Development & Partnerships team launches, manages, and expands digital payments products and partnerships, including global wallet partnerships such as Apple Pay, Google Pay, and Samsung Pay.

The Senior Analyst supports the team across key global wallet partnerships, helping drive day-to-day partnership operations, performance reporting, regulatory tracking, and cross-market coordination. The role also advances AI-enabled workflow improvements to increase efficiency, scalability, and governance. It has a cross-wallet remit and may support broader wallet reporting, strategy, and operational priorities as business needs evolve. The role collaborates with Digital Labs Product, Go-To Market, Network, Legal, Compliance, Strategic Partnerships, International Card Services (ICS), and Marketing teams. It reports to the Senior Manager, Digital Payments Partnerships.

Requirements

• At least 3 years of experience in partner management, strategy, business development, fintech, digital payments, or a quantitative/analytical role.
• Demonstrated proficiency using AI tools to improve day-to-day workflows, with curiosity and initiative to test and adopt emerging technologies.
• Strong analytical and quantitative capabilities, including experience interpreting and manipulating data and deriving insights to support performance reporting and decision-making.
• Excellent organizational and program management skills, including experience working across cross-functional teams to drive alignment, accountability, and structured execution.
• Problem-solving ability and interest in building scalable systems and processes in a dynamic, fast-paced environment.
• Exceptional written and verbal communication skills and the ability to collaborate with stakeholders across functions and seniority levels.
• Self-starter with demonstrated ownership and intellectual curiosity, comfortable working independently and in collaborative cross-functional teams.
• Strong interest in digital payments, Big Tech, eCommerce trends, AI, and digital products.
• Bachelor’s degree required.
• Must be eligible to work in the United States for American Express; the company will not pursue visa sponsorship.

Responsibilities

• Support business operations across digital wallet partnerships, including partner-facing performance reporting, KPI tracking, and executive briefing materials.
• Identify and pilot opportunities to embed AI tools into team workflows, such as reporting automation, document drafting, knowledge management, and tracking processes; share best practices to improve productivity and scalability.
• Own cross-wallet reporting and analytics, distilling insights from dashboards, identifying performance trends and risks, and managing internal performance communications and monthly KPI updates.
• Manage partner payment and fee reporting, including report submissions, invoice reconciliation, diligence, and remediation of open items.
• Support cross-wallet regulatory compliance tracking and participate in regulatory change management workstreams as needed.
• Support digital wallet expansion into international markets by owning pre-launch operational activities, such as vendor setup and launch checklists.
• Collaborate with global and local marketing teams on wallet marketing initiatives and incentives; synthesize performance results and communicate business impact to internal and partner stakeholders.
• Support wallet strategy initiatives by monitoring digital wallet and payments industry trends, synthesizing competitive insights, and contributing to special projects as business needs evolve.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level